Vaskeladden in the chat

Vaskeladden in the chat helps with general questions about Vaskeladden, the partner portal, the customer portal, messages, assignments, deviations, settlements, invoices and payment, and known routines in the knowledge base.

What can Vaskeladden in the chat do?

• Explain how messages, deviations, assignments and settlements/invoices are handled in the portals.
• Summarize general routines from the knowledge base.
• Suggest next steps when the user is unsure.
• Forward the case to Vaskeladden when the question requires human assessment.

What can Vaskeladden in the chat not decide?

Vaskeladden in the chat cannot approve compensation, change agreements, promise payouts, determine responsibility in deviation cases, provide legal advice, or override a decision from Vaskeladden's operations department.

What does the assistant do when it doesn't know?

When the knowledge base does not have a clear answer, the assistant should state that it does not know for sure and recommend that the case be sent to Vaskeladden. It should not invent facts, internal contact methods, or prices.

Links

The assistant should only use a link that a tool returned in a separate link field in the same conversation turn. It should copy the entire link exactly and never guess, shorten, or change an address. Questions about services and terms should link to the relevant article in the help center when the search provides a link. If the search does not provide a link, the answer should instead refer to the article's title or the help center without writing an address.

Privacy

Users should not share sensitive personal information, payment cards, passwords, or private keys in the chat. If such information appears, it should not be repeated in the answer.

Platform filter

When COMMS_MODEL_ARMOR_TEMPLATE_ID is configured, the last user message goes through Google Cloud Model Armor before Vaskeladden is called. If the filter finds a match, or the filter is unavailable and fail-closed is enabled, the conversation should be stopped before Gemini receives the message.