For Customers
Customer handbook
Customer Portal
The Customer Portal is where you follow your cleanings, send messages to Vaskeladden, and report deviations. You log in via the link in the emails we send you.
Home access: keys, codes, alarm, and pets
You do not need to be home when we clean. Most of our customers choose a permanent access solution, so we can enter at the agreed time without you having to take time off. The most common options are a key box with a code, a handed-over key, or a digital lock. Agree on the solution in writing before the assignment, and do not leave a key in a place we have not confirmed.
How move-out cleaning works
A move-out cleaning usually takes one workday. The number of cleaners is adjusted to the size and condition of the home: Normally 1–2 cleaners come to a standard apartment and more to larger homes, so that the assignment is completed on the same workday. The date, start time, and address are in your confirmation.
How to order cleaning from Vaskeladden
You order cleaning in four steps: choose service, provide area and frequency, select desired time, and confirm. You will need your address, approximate size of your home, and contact information. You will receive a confirmation with time and price before you commit – no cleaning starts without your approval.
How to prepare your home before the cleaner arrives
Take five to ten minutes to clear loose items from floors and counters, ensure the cleaner can access your home, and put away valuables. This way, the time is spent on the actual cleaning, not on tidying up. For regular cleaning assignments with an agreed-upon time, good preparation generally means a better result for the same number of hours.
Notifications you receive from Vaskeladden
Here you can see which notifications we send you, and through which channel. We only send what you need to follow your agreement.
What is included in a standard home cleaning
A regular home cleaning covers daily maintenance: vacuuming and washing floors, wiping free surfaces, cleaning bathrooms and toilets, and kitchen surfaces and sinks. What we do not do on a standard cleaning is the heavier work such as oven interiors, window cleaning, and deep cleaning of cabinets. Such tasks are agreed upon as add-ons in advance. Below you can see what is included room by room.
What is included in move-out cleaning
During move-out cleaning, cabinets and drawers are cleaned inside and out, while walls and ceilings are dry-mopped. Wet cleaning of walls and ceilings is not performed – it can leave streaks on painted surfaces. Your signed agreement sets out the specific scope of the assignment.
Frequently asked questions
About Vaskeladden
Vaskeladden is a Norwegian operator in cleaning services with both B2C and B2B operations. The company combines its own employees and a network of qualified partners to deliver regular cleaning, move-out cleaning, window cleaning, and special assignments.
How to report a non-conformance or complaint about an assignment
If something was not done as agreed, report it in your customer portal – under "Deviations and Communication". Briefly describe what went wrong, which assignment it concerns, and feel free to attach a picture. The case will then be registered with us with the date and assignment linked, so we can follow up and respond to you in the same place. You do not need to call or send an email in addition.
Payment and invoice
You pay after the cleaning is done, not in advance. For regular cleaning, we send a monthly invoice for jobs completed during the period, and for one-off jobs, the invoice comes after the assignment is finished. Your price follows the agreement we have entered into, and is based on area, frequency of visits, and any additional services. Payment method and due date are stated on your invoice.
Tax deductions for cleaning in Norway and Sweden
The rules differ between Norway and Sweden. In Norway, you do not receive a tax deduction when you buy cleaning from a company. In Sweden, private cleaning, including move-out cleaning, may qualify for a RUT deduction on the labour cost when the conditions are met.
Policies
Cancellation Policy
As a customer, you request Vaskeladden to change or cancel a planned cleaning assignment in the customer portal. The change is only valid once you have received written confirmation from us.
Change or cancel a cleaning
You request Vaskeladden to change or cancel a cleaning by sending a message in the customer portal. State which cleaning and date it applies to. The terms in your quote or contract apply, and the change is only valid once you have received written confirmation from us.
Satisfaction guarantee – how it works
A satisfaction guarantee means that if you are not satisfied with the cleaning, we will rectify it – without a new invoice for the rectification itself. This is the same promise set out in our standard terms and conditions: you point out what was not up to standard, and we clean the area in question again.
Vaskeladden in the chat
Vaskeladden in the chat helps with general questions about Vaskeladden, the partner portal, the customer portal, messages, assignments, deviations, settlements, invoices and payment, and known routines in the knowledge base.