How to prepare your home before the cleaner arrives
Take five to ten minutes to clear loose items from floors and counters, ensure the cleaner can access your home, and put away valuables. This way, the time is spent on the actual cleaning, not on tidying up. For regular cleaning assignments with an agreed-upon time, good preparation generally means a better result for the same number of hours.
Take five to ten minutes to clear loose items from floors and counters, ensure the cleaner can access your home, and put away valuables. This way, the time is spent on the actual cleaning, not on tidying up. For regular cleaning assignments with an agreed-upon time, good preparation generally means a better result for the same number of hours.
What should I clear away?
The cleaner cleans surfaces – they do not sort through your belongings. The more items left out, the less surface area will be cleaned in the time you are paying for.
- Clothes, toys, mail, and papers off floors and counters.
- Dishes: run the dishwasher or soak dishes beforehand, so the kitchen can be cleaned instead of tidied.
- Clear the bathroom and toilet of personal items you do not want moved.
- Remove fragile decorative items from surfaces that need to be wiped.
You do not need to clean before the cleaner arrives. Tidying is just about freeing up surfaces.
How do I ensure the cleaner can access my home?
Clarify access before the first visit. The most common thing that stops an assignment is a locked door.
| Access | What you do |
|---|---|
| You are home | Make sure someone opens the door at the agreed time |
| Key/code | Agree on secure handover in advance – outlined in your agreement |
| Gate code/intercom | Provide the code, floor, and apartment number |
| Alarm | State how to turn it off and on, or switch it off yourself |
If you have booked move-out cleaning or another one-off clean as a private individual, register key location, code, and any photo under My cleaning before the cleaner starts. Open the link "Se vasken din" in the email from us. If you cannot save the changes, reply to the email, and we will assist you.
If you have a regular cleaning agreement and access to the customer portal, you can clarify access under Messages, as shown in the screenshot below.
What about pets and valuables?
Let us know if you have a dog, cat, or other animals, and where they will be during the visit. It is good for the cleaner to know, and some animals become restless with a stranger and a vacuum cleaner. Consider keeping the animal in one room while the cleaning is underway.
Place cash, jewelry, keys, and other valuables in an agreed-upon location or in a drawer. This is not about mistrust, but about ensuring no one wonders where something went. This saves both you and the cleaner unnecessary uncertainty.
Should I communicate priorities?
Yes. If you have limited time on the assignment, state what is most important to you – for example, the bathroom and kitchen over the bedrooms. The cleaner does not know your habits until you tell them.
- Mention rooms or surfaces that should be skipped.
- Mention sensitive surfaces: natural stone, marble, untreated wood, or special materials do not tolerate acidic products, so it is useful to know in advance.
- If you have a standing preference from time to time, clarify it in writing with us by email or under Messages if you have portal access. Wait for confirmation if the request changes the agreed assignment.
Safety in the home
Never mix cleaning agents. Chlorine bleach with vinegar produces toxic chlorine gas, and chlorine bleach with ammonia or sal ammoniac produces chloramine. The rule is simple: never mix chlorine bleach with anything other than water. If you have strong agents left out, put them away before the visit so they are not used by accident.
If you leave your own products out for use, please mark what should be used where – especially if you have surfaces that do not tolerate common agents.
Good preparation boils down to three things: clear surfaces, secure access, and a brief message about what matters most to you. The cleaner will take care of the rest.