For Partners
Frequently asked questions
About Vaskeladden
Vaskeladden is a Norwegian cleaning service operator with both B2C and B2B operations. The company has no internal cleaners of its own, but assigns assignments to a network of qualified partners who deliver regular cleaning, move-out cleaning, window cleaning, and specialized assignments.
Getting started as a partner
The requirements and documents your business must have in place before it can receive assignments as a Vaskeladden partner.
Help with the partner portal
Short answers to what partners most commonly get stuck on in the partner portal. If you cannot find the answer here, start a conversation under Messages, and Vaskeladden will help you.
Partner FAQ
Answers to common questions about Vaskeladden, the partner relationship, and the partner portal, with links to the rest of the Partner FAQ.
Partner FAQ: assignment and availability
Answers to questions about how you receive, confirm, and carry out assignments in the partner calendar, and how you set your availability.
Partner FAQ: branding, contact, and offboarding
Answers to questions about using the Vaskeladden brand, geographic coverage, contact and support, and ending the collaboration.
Partner FAQ: deviations and documentation
Answers to questions about deviations and customer complaints, and about the documentation you must have in the partner portal.
Partner FAQ: requirements, onboarding, and equipment
Answers to questions about partner requirements, how to become a partner, and who provides equipment, uniform, and products.
Partner FAQ: settlement and invoicing
Answers to questions about assignments, invoice verification, payment, and amount disputes.
Partner handbook
Add the partner portal to your home screen and turn on notifications
How to add the partner portal to your home screen on iPhone and Android and turn on notifications, without downloading an app
Become a verified partner with BankID
What you and your company gain from confirming the owners with BankID, how to do it, what we store and what happens after the deadline
Change rules for B2C one-off assignments
For B2C one-off assignments, the customer can cancel or reschedule free of charge up to 48 hours before the agreed start time. The deadline is calculated in working days: it expires at the same time of day two working days before the cleaning date, and Saturdays, Sundays, and public holidays do not count.
Consumables on the assignment: who provides what
As a partner, you provide, pay for and maintain the equipment, materials and workwear needed for the assignment. This is the default in the baseline agreement dated 9 September 2026 and also applies to recurring assignments.
Deviations and communication for partners
The partner portal is the main channel for assignments, deviations, and messages between the partner and Vaskeladden. Use the portal instead of private SMS threads so that history and responsibility are traceable.
Documentation for small businesses
What to do if your enterprise has fewer than two cleaners or no employees and cannot meet the standard documentation requirements.
Documents you need to upload
Why Vaskeladden needs HMS cards, certificates of insurance, payslips, and employment contracts, and how you upload them
Equipment and quality standard for partners
As a partner, you provide, pay for and maintain the equipment, materials and workwear needed for the assignment. The baseline agreement dated 9 September 2026 has the same default for regular cleaning, special cleaning and additional assignments. Any different allocation must be agreed in writing.
How the invoice is paid
How we pay the invoice using a KID number or message, what happens after submission, where you can find previous invoices, and what to do in the event of late payment or when the partnership is paused or terminated.
How to accept the partner agreement and find your copy
Who can accept the agreement, what is locked until it is accepted, and where to find signed versions
How to confirm, decline, and complete assignments in the calendar
All your assignments are in the calendar in the partner portal, and that is where you confirm, start, and complete them. When this is done in the portal, Vaskeladden avoids having to send reminders in the chat, and you maintain a full overview of what has been agreed.
How to document with photos in the partner portal
Photos settle cases. When a non-conformity is discussed, a property is in worse condition than booked, or a task cannot be performed, the photo taken right then and there is what documents what actually happened. A photo sent in a private chat, on the other hand, is quickly lost to the case handling – upload it to the partner portal, in the thread the case applies to.
How to get approved in Renholdsregisteret
How a cleaning business applies for approval, orders HMS cards, and documents its status to Vaskeladden.
How to get the documents
How to get HMS cards, certificates of insurance, payslips, and employment contracts before you upload them in the partner portal.
How to read the Finance page
The Finance page shows the work carried out in the selected month, invoices, and payment statuses. Use the product filter to narrow down the list. The filters change what you see, not which assignment an invoice applies to.
How to report capacity and availability
Vaskeladden uses your availability and capacity when assigning new assignments. Keep your information updated in the partner portal. You still need to respond to each assignment assigned to you.
Invoices from foreign partners
Which bank details foreign partners must include on the invoice, and how Swedish partners send e-invoices via Peppol, use Fortnox and fill in the invoice.
Invoices, surcharges, and adjustments
Read the invoice check and see how surcharges and adjustments follow the work in its original month.
Invoicing and settlement for partners
Open Finance in the partner portal and select the month the work was performed. You invoice Vaskeladden, not the customer. Access requires that the company has accepted the partner agreement and that the user has access to finance.
Issues with the invoice
What to do when an invoice is pending, missing, or unreadable, or when a message fails to send.
Keys and access to the assignment location
Lack of access is one of the most common reasons for delays and wasted trips. Most issues are resolved if you check the access information before leaving, and report it immediately if something is wrong.
Messages in the partner portal
The Messages page in the partner portal is the channel for anything you want to raise with Vaskeladden that isn't tied to a specific non-conformity: questions about assignments, invoices, equipment, capacity, or something else entirely. Unlike a chat message, a portal conversation has a status, allowing you to see whether the case is open or resolved.
Notifications you receive as a partner
Here you can see which notifications we send you as a partner. You receive them by email, and as a notification on your phone if you have added the partner portal to your home screen and turned on notifications.
Questions and errors regarding invoicing
Open Finance and use Questions about invoicing? if an assignment or amount is missing or incorrect. Errors on your own invoice are corrected using a credit note or a new invoice; see Invoicing and settlement.
Redact information in the documents
Which information you redact in payslips and employment contracts before uploading, and how Vaskeladden uses and deletes the documents.
Send invoice
Upload the invoice or send it by email or EHF, and follow the automatic invoice control.
Standard move-out cleaning delivery
Cabinets and drawers are cleaned both inside and outside. Walls and ceilings are dry-mopped. Wet cleaning of walls and ceilings is not performed and cannot be ordered – it can leave stains on painted surfaces.
When do you see the customer's name, address, and phone number?
If you do not see the customer's name, phone number, email, or full address for a residential assignment, it is because contact information only becomes available four business days before the cleaning, and only after you have confirmed the assignment.
When the invoice is incorrect
Correct wrong amounts, follow up unallocated assignments, and clarify prices, surcharges, and wasted trips.