Change rules for B2C one-off assignments

For one-off B2C assignments, the customer can change the date and time free of charge up until 48 hours before the agreed start time. If the customer requests a change later than this, the agreed amount may be invoiced in full, unless the change is due to unforeseen circumstances, such as a delayed handover documented by an estate agent, serious illness, or death – in which case the assignment is moved free of charge. The customer requests the change from Vaskeladden via a message in the customer portal, specifying the assignment, the agreed date, and the desired new date. The change only takes effect once Vaskeladden has confirmed it in writing. If the signed contract states otherwise, the contract applies.

This does not grant the partner the right to change a specific assignment themselves. If a customer asks you to reschedule or cancel an assignment, ask the customer to send a message in the customer portal specifying the assignment and date, and wait for written confirmation from Vaskeladden. If a change has been confirmed without your calendar being updated, send a message to Vaskeladden with the address and date concerned.