How to confirm, decline, and complete assignments in the calendar

All your assignments are in the calendar in the partner portal, and that is where you confirm, start, and complete them. When this is done in the portal, Vaskeladden avoids having to send reminders in the chat, and you maintain a full overview of what has been agreed.

Find your assignments

The calendar has four views: agenda, day, week, and month. On mobile, the agenda list is easiest. You can filter by assignment type (commercial regular, commercial one-off, residential) and by who from your team is assigned. Tap an assignment to open the details panel with the time, location, and the buttons below. You will see the customer's name, contact information, and full address once you have confirmed the assignment—for residential assignments, from four business days before the cleaning. See When do you see the customer's name, address, and phone number?

Completed assignments are also found in the calendar. They appear as assignments with the status Completed once they have been carried out and closed.

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An assignment goes through four steps

1. New assignment – you have received an allocation. Open it and press "Confirm" if you accept the assignment. If it does not suit you, press "Decline" and state the reason. This sends a decline request to Vaskeladden, who follows up and decides on a new allocation. The assignment is hidden from your calendar while the request is being processed. Respond within 24 hours, and do not leave an allocation unanswered.
2. Confirmed – when you are ready to begin on site, press "Confirm started". This registers the actual start time.
3. In progress – when the job is done, press "Confirm completed". You then confirm that the assignment was carried out without deviations. If something was not right, report a deviation instead of completing it quietly. For assignments in Sweden, the portal will also ask how many hours you worked. Enter the total number of working hours for everyone who worked: 2 people for 3 hours equals 6 hours. If you pressed "Confirm started" within the last 16 hours, the time elapsed since then is pre-filled. Adjust it if multiple people worked or if you had a break. The hours are used in the RUT application to Skatteverket.
4. Completed – you have registered that the work is finished. This does not mean the amount is approved for invoicing or paid. Check the status on the finance page.

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If something changes

If you are delayed, or if you are unable to take a confirmed assignment after all, notify us in the partner portal immediately—do not wait until the scheduled time. If you see an assignment in the calendar that you believe is incorrect (price, time, location), bring it up in a message thread in the portal so the correction can be tracked.

Canceled assignments are displayed in the calendar without action buttons—you do not need to do anything with them.