When do you see the customer's name, address, and phone number?

If you do not see the customer's name, phone number, email, or full address for a residential assignment, it is because contact information only becomes available four business days before the cleaning, and only after you have confirmed the assignment.

Four business days before the cleaning

The customer's name, phone number, email, full address, and access details appear in the partner portal at 00:00 on the fourth business day before the cleaning date, regardless of what time of day you start. You must also have confirmed the assignment. Saturdays, Sundays, and Norwegian public holidays do not count, including for assignments in Sweden. If the cleaning is on a Friday, the details appear on Monday of the same week. If it is on a Monday, they appear on Tuesday of the previous week.

What you see before that

Until then, the assignment shows the street without the house number, location, date and time, size, assignment type, and your payout. You can still confirm or decline the assignment and assign who on your team will handle it. If you have questions about the assignment before the details appear, write to Vaskeladden under Messages.

When the cleaning is rescheduled

If the cleaning is rescheduled to a date more than four business days ahead, the details are hidden again until four business days before the new date. You can still see them after the cleaning is completed.

Notifications

Notifications we send regarding residential assignments only show the street and location, even after the full details have become available. Open the assignment in the partner portal to see the rest.

Commercial assignments

For commercial assignments, you see the details as soon as you have confirmed the assignment.