Equipment and quality standard for partners

For regular client relationships, Vaskeladden provides and owns the equipment and necessary cleaning supplies. One-off B2C assignments such as move-out cleaning are treated as special cleaning here. For special cleaning and additional assignments, the partner provides the equipment and supplies. The assignment description, the individual partner agreement, or a specific written agreement applies if it stipulates a different distribution. Vaskeladden measures the result, not the method: the assignment is assessed against an agreed quality level inspired by NS-INSTA 800.

What equipment and products do you bring?

The following basic package covers most assignments. For a regular client relationship, the equipment should be provided by Vaskeladden. For special cleaning, including one-off B2C assignments such as move-out cleaning, and for additional assignments, the partner brings the agreed package:

1. Microfiber cloths in four colors (see color coding below) and flat mop with handles.
2. Vacuum cleaner with HEPA filter and clean bags/container.
3. Buckets or mop system that keeps dirty and clean water separate.
4. All-purpose cleaner (pH-neutral), sanitary cleaner for bathrooms, glass cleaner, and degreasing kitchen cleaner.
5. Gloves, possibly knee pads, and one spray bottle per product – clearly labeled.

Where possible, use eco-labeled products (Nordic Swan Ecolabel or EU Ecolabel). Dose according to instructions; more product does not result in a cleaner finish, only more soap residue.

Safety – never mix chemicals. Chlorine bleach mixed with vinegar produces chlorine gas, and chlorine bleach with ammonia produces chloramine. Both are dangerous to inhale. The rule is simple: never mix chlorine bleach with anything other than water. Use one product at a time, and ventilate bathrooms well.

What is the quality expectation?

We work zone-based to avoid dragging dirt between rooms. Divide the home into zones (e.g., bathroom, kitchen, living areas, bedrooms) and complete one zone before moving on. Work from top to bottom, and from clean to dirty, so you don't contaminate surfaces you've just cleaned.

Microfiber cloths are color-coded to distinguish clean and unclean areas:

Change or flip the cloth often, and put used cloths directly into the wash. Do not move a red cloth to the kitchen.

Be careful with acid. Vinegar, citric acid, and descalers etch natural stone such as marble, granite, and slate, and can cause dull spots. They can also damage untreated wood and some enameled surfaces. On such surfaces, use a pH-neutral product instead, and always test in a hidden spot first.

How is an assignment assessed?

The result is assessed against an agreed quality level, not against how many minutes you spent. We derive the principle from NS-INSTA 800, which is a Nordic standard for measuring and documenting cleaning quality on a scale from 0 to 5. The standard describes how much dirt and what deviations can be accepted on different surfaces in a room, regardless of method and frequency. It does not say how you should clean, but how clean it should be when you are finished.

In practice, this means that an inspection looks at selected surfaces in each room – floors, furniture, walls, and fixtures – and assesses whether dust, stains, and waste are within the agreed level. Feel free to document with before-and-after pictures via the partner portal when the assignment requires it, so both you and the client have the same basis.

Vaskeladden is not INSTA 800 certified, nor do we market ourselves as such. We use the standard as a common language for what "clean enough" means, so that expectations are the same across assignments.

What do you do when the scope or access doesn't match?

Sometimes reality deviates from the order: a room is missing from the order, the home is significantly larger or dirtier than described, or you cannot enter because the key or code does not work. Stop before doing extra work on your own initiative.

1. Do not perform work beyond the agreed scope unless approved – extra work must be clarified first.
2. Report the deviation via the partner portal with a short description and pictures where relevant.
3. If you cannot gain access, document the time and what prevented you, and contact the customer directly to clarify practical access.
4. Document the clarification in the partner portal. If you cannot resolve it together, escalate to Vaskeladden. Do not reschedule or cancel the assignment yourself.

The same applies to individual tasks that cannot be performed, for example, an exterior window you cannot reach safely. Do not quietly skip the task: take a picture, note why it could not be done, and report it in the partner portal before continuing with the rest of the assignment. Then both Vaskeladden and the client know what remains and why.

This way, you avoid disputes about what was ordered, and the client receives a result that matches what they paid for. If you are in doubt about what the agreement covers, contact us via the partner portal before continuing.

What do you do if the client says the door is locked?

Do not show up blindly if the customer says in advance that the door is locked or access is missing. Contact the customer directly before you leave to clarify practical access, and document the clarification in the partner portal. If you cannot resolve it together, escalate to Vaskeladden. Vaskeladden decides any contractual change, such as rescheduling or cancellation.