Invoicing and settlement for partners

Vaskeladden pays you for the assignments you have completed and that are approved. The invoicing period, dates, and payment deadline follow your partner agreement, Appendix A, and the information in the partner portal.

When and how do I invoice?

You invoice in arrears according to the schedule in your individual partner agreement and Appendix A. The partner portal shows which period the basis for invoicing applies to, when the invoice can be sent, and which payment deadline applies. The payment deadline is normally 14 to 30 days from when Vaskeladden receives a correct invoice, but the individual agreement may specify otherwise.

Invoice from the company with the organisation number under which you are registered as a partner, and state the period the assignments cover.

Where do I find the basis for the invoice?

The Settlement page in the partner portal shows your basis for invoicing: which assignments, add-ons, and corrections are included in the period, the status of each line, and the invoice amount excl. VAT. Select the month, customer type (All, Business, or Private), and period (full month, 1st–15th, or 16th–end of month), and download the PDF.

From 9 September 2026, the PDF from the portal must be attached to every invoice you send Vaskeladden, and the amount on the invoice excl. VAT must equal the total in the PDF. Invoices without an attachment may be returned. Invoice only for completed assignments in the relevant period.

An assignment counts once it is confirmed completed. Remember to click "Confirm completed" on your assignments – an assignment that is not completed in the calendar will not be included in the basis. See "How to confirm, decline, and complete assignments in the calendar".

How to set up the invoice

The invoice must have one line per assignment, specifying the date, address, and assignment type. A total amount for the month without this specification is not sufficient – the terms require the invoice to specify the date, location, assignment, and any add-ons per line.

The PDF from the Settlement page contains this information line by line. Use it as a starting point when setting up your invoice, and attach it to the invoice.

Add-ons – such as extra rooms, stair cleaning, or other specialised cleaning – are specified as separate lines with the date and address of the assignment to which they belong.

What if the basis for invoicing looks incorrect?

If you believe an assignment is missing, has an incorrect price, or that something else in the basis is wrong, raise it in the partner portal before invoicing. Start a conversation under Messages, and state which assignment it concerns and what is wrong. Vaskeladden will then correct it before settlement, saving you from credit notes and payment reminders later.

What about prices and add-ons?

The prices for your assignments follow the agreement you have with Vaskeladden. If you are unsure about the price of a specific assignment, or whether an add-on should be included, raise it in Messages before invoicing instead of guessing. Decisions regarding prices and rates are made by Vaskeladden, not in a chat.

What do I do in the event of late payment?

If a payment is overdue beyond the payment deadline in the agreement or on the invoice, let us know in Messages with the invoice number and the relevant period. Vaskeladden will then follow it up.