Messages in the partner portal
The Messages page in the partner portal is the channel for anything you want to raise with Vaskeladden that isn't tied to a specific non-conformity: questions about assignments, invoices, equipment, capacity, or something else entirely. Unlike a chat message, a portal conversation has a status, allowing you to see whether the case is open or resolved.
Get help through Messages
1:33The voiceover follows your selected language. Choose Norwegian, English, or Swedish subtitles in the video player. You can find written steps below the video.
The Messages page in the partner portal is the channel for anything you want to raise with Vaskeladden that isn't tied to a specific non-conformity: questions about assignments, invoices, equipment, capacity, or something else entirely. Unlike a chat message, a portal conversation has a status, allowing you to see whether the case is open or resolved.
Start a conversation
Click "New conversation" at the top of the Messages page, describe the matter, and send. You can attach images within the same message. The conversation will be routed to Vaskeladden, and replies will appear in the same thread. You will receive notifications, and at the top of the page, you can see how many unread messages you have.
Follow up on a case
Each thread has a status. As long as the case is open, you can continue writing in the same thread instead of starting a new one—keeping the entire history in one place. Once the issue is resolved, click "Mark as resolved". If it is urgent or you feel the case is stalled, use "Ask Vaskeladden for help" in the thread and briefly explain why.
Some messages from Vaskeladden require confirmation that you have read them. In those cases, the thread displays a "Confirm receipt" button—click it so Vaskeladden knows the message has reached you.
The AI assistant
In messages, you may receive answers from Vaskeladden's AI assistant, and suggested action buttons for common questions may appear below the thread. The assistant answers routine questions and retrieves information, but it never makes decisions on liability, finances, or changes to assignments—such matters are forwarded to the operations team in the same thread.
Why the portal and not a private chat?
A message sent by SMS or in a private chat has no status: you cannot see whether it has been handled, and questions easily get lost among other messages. A portal conversation is linked to you, can be escalated, and is only closed once the matter is actually resolved. Therefore, please send reminders, invoice inquiries, and anything requiring follow-up as a portal conversation—so you don't have to ask "did you see my message?".