Partner FAQ: assignments and availability
Answers to questions about how to receive, confirm, and carry out assignments in the partner calendar, and how to set your availability.
This is part of Partner FAQ.
Assignments – calendar and confirmation
[!note]- How do I receive assignments?
You will find assigned tasks under Dashboard and Calendar. Open the assignment to see the time, location, and work scope. The customer's name, contact details, and full address are visible once you have confirmed the assignment—for residential assignments, starting four business days before the cleaning. See Assignments in the calendar.
[!note]- How do I confirm or decline an assignment?
Open the assignment and use Confirm or Decline. Respond as quickly as possible. Decline sends a request to Vaskeladden to find another partner; the reallocation itself must be followed up by Vaskeladden.
See Assignments in the calendar for the procedure and what to do if a confirmed assignment needs to be changed.
[!note]- What types of assignments exist?
→ B2C – private individuals (move-out cleaning, home cleaning). → B2B – businesses (regular cleaning agreements).
You can see the type on the badge in the calendar and assignment details.
[!note]- What is the difference between recurring and one-off assignments?
→ Recurring – regular cleaning for the same customer, weekly/monthly. → One-off assignments – move-out cleaning, deep clean, window cleaning, and similar tasks.
[!note]- How do I start and complete an assignment?
Use Confirm started when work begins, and Confirm completed when finished. See Assignments in the calendar for registration and corrections.
[!note]- Can I see how much I earn on an assignment?
The price for your business appears in the assignment details when available. Under Finance, you check assignments and any adjustments in the invoice basis. See How to read the invoice basis.
[!note]- Can I comment on an assignment?
Use the comment thread in the assignment for questions and practical clarifications. Vaskeladden follows up on commercial questions regarding price, contract changes, and complaints. You can coordinate practical access and execution directly with the customer, and document important clarifications in the portal.
Availability – when you can work
[!note]- How do I set my availability?
Under Availability, mark which days you can work, and set maximum hours per week and maximum assignments per day. Vaskeladden uses this information when planning new assignments.
[!note]- What happens if I mark a day as unavailable when I already have assignments?
Changing your availability does not cancel existing assignments. Get in touch in the assignment thread if you cannot complete it. See Assignments in the calendar.
[!note]- Can I change availability every week?
Yes. Availability is weekly and can be adjusted at any time.