Partner FAQ
Answers to common questions about Vaskeladden, the partner relationship, and the partner portal, with links to the rest of the Partner FAQ.
Answers to common questions about Vaskeladden, the partnership, and how the partner portal is used daily. To become a partner, the business must have a valid organization number, be approved in Renholdsregisteret (the Norwegian Labour Inspection Authority's Renholdsregisteret) before receiving any assignment from Vaskeladden, hold valid HMS cards for those performing cleaning, and have liability insurance. Vaskeladden verifies this through the documents in the partner portal.
About Vaskeladden
[!note]- What is Vaskeladden?
Vaskeladden connects customers with cleaning assignments performed by local cleaning businesses. The customer has a contract with Vaskeladden, and you as a partner perform the work. We manage sales, customer service, contracts, and settlement.
[!note]- Is Vaskeladden a cleaning company or a platform?
The cleaning is delivered by independent partners. Vaskeladden manages customer contact, scheduling, quality follow-up, and settlement through the platform.
[!note]- Why are you named Vaskeladden?
The name plays on Askeladden, the Norwegian fairytale character.
The partner relationship – what it entails
[!note]- What does it mean to be a partner with Vaskeladden?
As a partner, you run your own business (sole proprietorship or AS) and carry out assignments on behalf of Vaskeladden. You are self-employed, not an employee. Vaskeladden manages contracts, pricing, changes, complaints, and invoicing. You can communicate directly with the customer regarding practical matters necessary to carry out the specific assignment.
[!note]- Do you sell leads?
No. You receive assignments that the customer has agreed upon with Vaskeladden. Vaskeladden manages the commercial customer dialogue.
[!note]- What benefits do I get as a partner?
Vaskeladden handles sales, pricing, customer service, technology, and settlement. You carry out the assignments and organize staffing and transport. Under the partner terms, you pay no lead fee, startup cost, or platform fee. You are not entitled to a minimum volume of assignments unless agreed individually.
[!note]- Am I an employee or self-employed?
Self-employed. You must have a registered business (AS or sole proprietorship) with a valid organization number. You invoice Vaskeladden for completed assignments.
[!note]- Who owns the customer relationship?
Vaskeladden. The customer has a contract with us and pays us. Sales, pricing, contract changes, complaints, and invoicing go through Vaskeladden. As a partner, you can agree on practical matters directly with the customer when necessary to complete the assignment, such as access or where to meet. Key clarifications are documented in the partner portal.
Partners must never take over a Vaskeladden customer on their own. That is the core of the collaboration.
[!note]- Can I continue with my own customers?
Yes. You can have both your own contracts and contracts via Vaskeladden in parallel. You are not exclusive with us.
The partner portal – where everything happens
[!note]- What is the partner portal?
The partner portal is the Vaskeladden platform that all partners log into to manage assignments, settlements, and documents. All daily operations happen here – it is one place for everything.
[!note]- What can I do in the portal?
Page What you do there Dashboard View today's assignments, pending confirmations, and open non-conformities Calendar Find assignments and confirm that the work has started or is completed Availability Set days and capacity for new assignments Non-conformities View and follow up on non-conformities related to your assignments Finance Check assignments and amounts, upload invoices, and track payment Documentation Upload and renew HMS cards, insurance, payslips, and employment contracts Messages Ask questions and follow up on conversations with Vaskeladden Profile View business details and saved partner agreements
[!note]- How do I log in?
Open the partner portal and follow the login steps. Use the account that has been granted access to your business. If you cannot log in, contact kontakt@vaskeladden.com.
[!note]- Do I need to install an app?
No. The portal works in the browser on mobile, tablet, and PC. You can add it to your home screen and get notifications on your phone. See Add the partner portal to the home screen and turn on notifications.
More questions
- Partner FAQ: assignments and availability: calendar, confirmation, and availability.
- Partner FAQ: non-conformities and documentation: non-conformities, complaints, and documents.
- Partner FAQ: settlement and invoicing: assignments, invoices, and payment.
- Partner FAQ: requirements, onboarding, and equipment: requirements for partners, onboarding, equipment, and uniform.
- Partner FAQ: brand, contact, and termination: brand, coverage area, contact, and ending the collaboration.