Partner FAQ
Frequently asked questions and answers for Vaskeladden partners
Answers to common questions about Vaskeladden, the partnership, and how the partner portal is used daily. To become a partner, the business must have a valid organisation number, be approved in Renholdsregisteret (the Norwegian Labour Inspection Authority's Renholdsregisteret) before it can receive assignments from Vaskeladden, hold valid HSE cards for those performing cleaning work, and carry public liability insurance. Vaskeladden verifies this using the documents in the partner portal.
About Vaskeladden
[!note]- What is Vaskeladden?
Vaskeladden is a Norwegian AI-driven cleaning services platform that connects customers with local partners in the partner network. We are not a traditional cleaning company. The platform activates existing small cleaning companies and sole proprietorships under a single unified brand and technology platform.
Three parties: → The customer holds an agreement with Vaskeladden, pays Vaskeladden, and has one contact person with us. → The partner carries out the assignments under the Vaskeladden brand. → Vaskeladden handles sales, customer service, pricing, quality control, technology, and settlements.
[!note]- Who is behind Vaskeladden?
Vaskeladden was founded in 2022 by August Sandmo and Sander Nytrøen. In 2025, Patrick Skjennum joined as the third co-founder — former CTO at the Oslo-based AI company Strise.
Three founders, three roles: → August Sandmo — CEO. Sales, customer relations, business development. → Sander Nytrøen — COO. Operations, partner network, processes. → Patrick Skjennum — CTO. AI and technology.
[!note]- Is Vaskeladden a cleaning company or a platform?
A platform — built around the principle that cleaning is delivered by local partners, not our own employees. We compare ourselves to Bolt or Foodora: we handle customer acquisition, pricing, quality control, and settlements. The partners deliver the actual cleaning.
[!note]- Why are you named Vaskeladden?
The name plays on Askeladden — the Norwegian fairytale character who is the underdog and succeeds against all odds. We are a Norwegian startup challenging an industry dominated by large, often foreign-owned corporations. The money should stay in the local community, not go to foreign private equity funds.
The partner relationship — what it entails
[!note]- What does it mean to be a partner with Vaskeladden?
As a partner, you run your own business (sole proprietorship or public limited company) and carry out assignments on behalf of Vaskeladden. You are self-employed, not an employee. Vaskeladden handles agreements, pricing, changes, complaints, and invoicing. You can communicate directly with the customer about practical matters necessary to carry out the specific assignment.
[!note]- Do you sell leads?
No. We do not sell leads. Vaskeladden is not a marketplace selling contact information — we give partners fully agreed assignments, not leads they have to convert themselves.
The difference is important: → We own the customer relationship and quality-assure delivery. → You receive assignments that are fully sold and agreed upon. → Vaskeladden handles commercial and agreement-related dialogue with the customer.
[!note]- Am I an employee or self-employed?
Self-employed. You must have a registered business (AS or ENK) with a valid organisation number. You invoice Vaskeladden for completed assignments.
[!note]- Who owns the customer relationship?
Vaskeladden. The customer holds an agreement with us and pays us. Sales, pricing, agreement changes, complaints, and invoicing go through Vaskeladden. As a partner, you can agree on practical matters directly with the customer when necessary to complete the assignment, such as access or meeting points. Important clarifications are documented in the partner portal.
Partners must never take over a Vaskeladden customer independently. That is the core of our partnership.
[!note]- Can I continue with my own customers?
Yes. You can maintain both your own agreements and agreements via Vaskeladden in parallel. You are not exclusive with us.
The partner portal — where everything happens
[!note]- What is the partner portal?
The partner portal is the Vaskeladden platform where all partners log in to manage assignments, settlements, and documents. All daily operations happen here — it is one place for everything.
[!note]- What can I do in the portal?
Page What you do there Dashboard View today's assignments, pending confirmations, open deviations Calendar Monthly/weekly/daily view of all your assignments Availability Set when you can work, max hours per week, max assignments per day Deviations View and respond to deviations related to your assignments Settlements View your invoice basis per month and download the PDF to attach to your invoice Documents Upload and renew HSE cards, insurance, payslips, employment contracts
[!note]- How do I log in?
You log in using your Vaskeladden identity (SSO). Login details and access are provided once onboarding is completed and portal access is activated.
[!note]- Do I need to install an app?
No. The portal works in the web browser on mobile devices, tablets, and desktop computers. You can add it to your home screen for app-like access.
Assignments — calendar and confirmation
[!note]- How do I receive assignments?
Vaskeladden assigns the task in your calendar once the customer has confirmed. You are notified in the portal and can see it under Dashboard and Calendar. Click on the assignment to see customer details, address, time, and scope of work.
[!note]- How do I confirm or decline an assignment?
Inside the assignment, use the Confirm or Decline buttons. We ask that you respond within 24 hours as part of our standard routine, so we can plan the assignment for the customer. If we do not hear from you within that window, the assignment may be offered to another partner.
→ Confirm: you accept the assignment. The status updates and you can start preparing. → Decline: you send a request to decline to Vaskeladden. An administrator reviews it, reassigns the work, or contacts you directly. The assignment is hidden from your calendar in the meantime.
Important: you cannot unassign yourself without administrator confirmation — we do this to maintain traceability and ensure the customer always has a partner assigned.
[!note]- What types of assignments exist?
→ B2C — private individuals (move-out cleaning, home cleaning). → B2B — businesses (regular cleaning agreements).
You can see the assignment type on the badge tag in the calendar and in the assignment details.
[!note]- What is the difference between recurring and one-off assignments?
→ Recurring — regular cleaning for the same customer, weekly or monthly. → One-off assignments — move-out cleaning, deep clean, window cleaning, and similar tasks.
[!note]- How do I start and complete an assignment?
You use check-in and check-out directly inside the assignment in the portal when starting and finishing work. This provides Vaskeladden and the customer with traceability regarding time and delivery.
[!note]- Can I see how much I earn on an assignment?
Yes. In the assignment details, you can see the invoice basis for your company (excl. VAT), based on the agreed price per sq m or price per assignment. You do not see the customer's price — those are two separate figures.
[!note]- Can I comment on an assignment?
Yes. Every assignment has a comment thread where you can ask questions or provide feedback to the Vaskeladden administrator. Use the thread for coordination with Vaskeladden and to document important practical clarifications made directly with the customer.
Availability — when you can work
[!note]- How do I set my availability?
Under Availability in the portal, mark days as available or unavailable. You also set:
→ Max hours per week — how much you want to work. → Max assignments per day — how many assignments you take in a single day.
Vaskeladden uses this to distribute assignments. If you are not available, you will not receive new assignments on those days.
[!note]- What happens if I mark a day as unavailable when I already have assignments?
The portal shows a conflict notification and lets you proceed, but the assignments must be handled separately — either confirm that you will take them anyway, or send a rejection request so Vaskeladden can find another partner.
[!note]- Can I change my availability every week?
Yes. Availability is weekly and can be adjusted at any time.
Deviations and complaints
[!note]- What is a "deviation" in the portal?
A deviation is a case linked to a completed assignment — typically a customer complaint, quality remark, or administrative issue. Deviations have:
→ Severity — Low / Medium / High → Status — Open / In progress / Closed → Message thread — where you and Vaskeladden discuss the case
[!note]- What happens if a customer complains?
- Vaskeladden registers the deviation in the portal.
- You receive a notification and can see the entire case — customer, address, date, what was reported.
- Rectification first — we always try a new call-out before financial compensation. You will be asked to rectify the issue.
- If financial compensation is necessary, your invoice basis is reduced accordingly — always clarified in writing with you first.
- The deviation is closed when the case is resolved.
[!note]- How long is the complaint period?
There is no fixed deadline in days. The complaint window is open until the new owner or landlord has approved the handover of the property. The handover guarantee is the same promise, not a separate scheme with different terms. How far back you as a partner can be charged for a complaint is stated in your partner agreement.
[!note]- Can I close a deviation myself?
No. A deviation must be closed by a user other than the one who created it — this is intentionally designed to ensure cases are actually reviewed. You can send messages in the thread, upload photos/documentation, and suggest a solution. An administrator closes it.
[!note]- What if I disagree with a complaint?
Use the message thread in the deviation to explain your side, attach photos, and refer to documentation. Vaskeladden handles the dialogue with the customer. Final decisions in disputes are made by Sander Nytrøen.
Documents and compliance
[!note]- What documents do I need to have in the portal?
You can find the documents you have uploaded under Documents in the partner portal. You must upload and keep the following up to date there:
Document Quantity HMS cards 2 Certificate of insurance 1 Payslip 2 (the latest ones) Employment contract 2 See “Documents you must upload” in the partner handbook to read why we need each document and what to do if a document is missing.
[!note]- What happens if documents are missing or expire?
The portal displays a status banner: Complete, Missing, or Expired. If you have missing or expired documents, it may affect the assignment of new jobs — or pause it completely — until the documents are in place.
[!note]- What compliance follow-up do you conduct beyond this?
We have stricter requirements than Renholdsregisteret and perform quarterly compliance checks of all partners. This involves verifying that wages, working conditions, insurance, and corporate affairs are all in order.
[!note]- Do I need registration in Renholdsregisteret?
Yes. The business must be approved (Godkjent) in the Norwegian Labour Inspection Authority's Renholdsregisteret (Renholdsregisteret) before Vaskeladden can assign jobs. An application under processing (Søknad under behandling) is not enough to receive assignments from Vaskeladden.
Settlement and invoicing
[!note]- What does the Settlement page show?
Under Settlement, you see your draft invoice for one month: which assignments, additions, and corrections are included, the status of each line, and the Invoice amount excl. VAT for the selected period. You select the month, customer type (All, Corporate, or Private), and period (full month, 1st–15th, or 16th–end of month).
The page does not show payments or what Vaskeladden has posted to its accounts. It shows what you can invoice for the period.
[!note]- What do the statuses mean?
→ Under review by Vaskeladden — we are still reviewing the line item → Approved by Vaskeladden — we have approved the basis → Ready for your review — you can review the line item → Approved by both — both you and Vaskeladden have approved → Needs clarification — something is unclear; raise it in Messages → Ready for invoicing — the basis is ready, send the invoice → Paid — shown on historical line items
You can download the invoice basis as a PDF even if the review is not completed. In that case, you will first receive a warning stating which lines are still under review and that the amount may change.
[!note]- How do I invoice Vaskeladden?
The invoice basis in the portal is the source. Download the PDF for the period and customer type you are invoicing, and attach it to the invoice you send to Vaskeladden. The invoice amount excl. VAT must equal the total on the PDF. Invoices without attachments may be returned. Any discrepancy between what you invoice and the basis must be resolved before payment.
[!note]- When do I get paid?
→ You invoice in arrears. → The invoicing period and invoice date follow your individual partner agreement, Appendix A, and the information in the partner portal. → Send the invoice with the PDF from the Settlement page as an attachment, on the date specified in your agreement. → The payment term is normally 14 to 30 days from when we receive a correct invoice, unless your agreement states otherwise. → If you do not receive payment within your applicable deadline, contact Vaskeladden via Messages in the partner portal.
[!note]- Do you deduct anything from the invoice basis in the event of complaints?
If a customer receives financial compensation because of an assignment you performed, your invoice basis will be reduced accordingly. This is an absolute principle — Vaskeladden shall not absorb the entire loss alone when the error occurred in the delivery. This is always clarified with you in writing via the deviation thread before it is implemented.
[!note]- Do I have a direct financial relationship with the customer?
No. The customer pays Vaskeladden. You receive payment from Vaskeladden based on the invoice basis in the portal. There is no direct financial or invoicing relationship between partner and customer.
[!note]- How much do I earn as a partner?
You earn based on an agreed price per sq m for completed assignments (or a fixed price per one-off assignment). Prices are agreed during onboarding and depend on the assignment type (recurring vs. one-off assignment, residential vs. commercial).
We have two starter packages:
→ The Entrepreneur Package (ENK) — guaranteed income 40 000–60 000 NOK/month. → The Company Package (AS) — guaranteed income 100 000 NOK/month.
The guarantee requires that you accept assigned tasks and deliver as agreed. We do not onboard new partners until we know we can fulfill the guarantee from day 1.
Partner requirements
[!note]- What formal requirements are made?
→ Registered business (AS or ENK) with a valid organisation number (we verify against Brønnøysundregistrene). → Godkjent legal status in the Norwegian Labour Inspection Authority's Renholdsregisteret before the business can receive assignments from Vaskeladden. → Valid HMS cards for everyone who will perform cleaning. → Valid liability insurance and certificate of insurance. → Relevant experience with cleaning (residential and/or commercial). → Professional written communication — you must be able to handle the portal, email, and customer dialogue. → Capacity — you cannot already be fully booked with other assignments. → Up-to-date compliance documents in the partner portal: HMS cards, certificate of insurance, payslips, and employment contracts.
See Documents you must upload for quantities, content, and how documents should be submitted.
[!note]- Can a business without a VAT number become a partner?
Yes. A VAT number is not a separate partner requirement. The business must have a valid organisation number, hold a Godkjent legal status in Renholdsregisteret, have valid HMS cards and liability insurance, and comply with its own obligations for registration and invoicing of VAT.
[!note]- What language requirements do you have?
Norwegian or English at a level that enables you to handle the portal, customer dialogue, and practical arrangements.
[!note]- Do I need a police certificate or background check?
We evaluate any potential need for a background check based on assignment type and customer. Any requirements are clarified during onboarding and as part of the compliance follow-up.
Onboarding — how to become a partner
[!note]- How do I become a partner?
- You get in touch — or we contact you.
- A brief phone call to understand interest, capacity, and experience.
- You complete the onboarding form at vaskeladden.com/partnere.
- The system verifies the organisation number against Brønnøysundregistrene and creates your business and primary location in the platform.
- Vaskeladden completes the setup: assignment to a hub, user account creation, activation of portal access.
- You log in for the first time, upload your compliance documents, and set availability.
- The first assignment is scheduled in your calendar.
Before the first assignment, the business must have a valid organisation number, hold a Godkjent legal status in Renholdsregisteret, have valid HMS cards, and carry liability insurance. HMS cards, certificate of insurance, payslips, and employment contracts are uploaded in the partner portal. See Documents you must upload.
[!note]- What does the onboarding form cover?
→ Business details (org. no., name, address) → Geographic location (geocoded automatically) → Contact information → Acceptance of rates and partner agreement
[!note]- What if the organisation number is not approved?
You may receive a notification regarding: → Duplicate — the business is already registered with us. → Unknown region — we do not operate in your area yet. → Address cannot be geocoded — the address found in Brønnøysund is incomplete. → Brønnøysund is unavailable — temporary error, please try again.
If you get stuck: contact us at kontakt@vaskeladden.no.
[!note]- How long does onboarding take?
The form itself typically takes less than an hour. The time from completion until you get portal access and your first assignment depends on capacity and demand in your area — typically a few business days.
Equipment, uniform, and products
[!note]- Do I get a uniform or work clothes?
Vaskeladden's signature colour is neon yellow-green — we want partners to be visible during assignments. We recommend working in Vaskeladden colours. Details regarding uniforms are clarified during onboarding.
[!note]- Who provides cleaning agents and equipment?
For recurring customer arrangements, Vaskeladden provides and owns the equipment and necessary cleaning materials. For specialized cleaning and additional tasks, the partner provides equipment and materials. The assignment description, individual partner agreement, or a separate written agreement applies if it establishes a different arrangement.
[!note]- How should I present myself to the customer?
You represent Vaskeladden, not your own company, towards the customer. Be professional and visible, preferably in Vaskeladden colours. Refer commercial questions regarding pricing, contract changes, complaints, and invoices to Vaskeladden. You can clarify practical matters necessary to carry out the assignment directly with the customer, and document important clarifications in the partner portal.
Brand and conduct
[!note]- Can I talk about working for Vaskeladden publicly?
Yes. We encourage partners who are visible and proud. Feel free to use the Vaskeladden brand — but do not give the impression that you are employed by us or representing the company beyond your own assignment.
[!note]- Can I use the Vaskeladden logo in my own materials?
The Vaskeladden logo and visual identity are owned by Vaskeladden. Use in your own materials, social media, or marketing must be approved by us in advance. Contact kontakt@vaskeladden.no for approval.
[!note]- What is the Vaskeladden style towards customers?
We are a professional partner, not "just a vendor". Specifically:
Do not say this Say this instead "You don't have to follow up" "Proactive follow-up and continuity in delivery" "Standard" vs "premium" cleaner All customers receive regular, dedicated cleaners You are a dedicated cleaner — not a "standard" or "premium" variant.
Geography and coverage
[!note]- Which cities/regions do you cover?
We operate in several Norwegian cities and expand continuously. You are onboarded to a specific hub where we have sufficient assignments. Contact us at kontakt@vaskeladden.no to find out if we cover your area.
[!note]- Can I expand to more areas?
Yes, in dialogue with Sander. If you have capacity in a new area and we have or are building demand there, we can discuss expanding.
Contact and support
[!note]- Who do I contact for what?
→ Questions about a specific assignment → the comment thread on the assignment itself in the portal. → Non-conformity / complaint case → the message thread on the non-conformity in the portal. → Availability, assignment allocation, hub expansion → Sander Nytrøen, via portal message or email. → Settlements, invoices, payment → Sander Nytrøen. → Compliance, documents → the operations team via the portal, or email. → Onboarding, contracts → kontakt@vaskeladden.no or directly with Sander. → Technical issues with the portal → kontakt@vaskeladden.no.
Termination, disputes, and contract
[!note]- How long is the contract period?
The partner agreement is ongoing. Details regarding any lock-in period and notice period are set out in your individual agreement.
[!note]- Can I terminate as a partner?
Yes. The partner agreement can be terminated in writing — the notice period is set out in your individual agreement.
[!note]- Can Vaskeladden terminate my agreement?
Yes. Normally, we give written notice and an opportunity to remedy a breach before the agreement is terminated. The partner terms also allow for immediate measures in the cases described in sections 5.6, 10.3, and 20.3–20.4. Depending on the breach, assignments may be paused or the agreement terminated without a standard remedy period. Your individual agreement and terms provide the definitive answer.
[!note]- What happens in the event of a dispute?
All documentation is retrieved from the portal — assignment details, non-conformity threads, and comments. We handle the dialogue in writing. Sander Nytrøen makes the final decision in disputes between the partner and Vaskeladden.
Useful links
- Onboarding: vaskeladden.com/partnere
- Website: vaskeladden.com
- General contact: kontakt@vaskeladden.no