Partner FAQ: brand, contact, and termination

This is part of Partner FAQ.

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Brand and conduct

[!note]- Can I speak publicly about working with Vaskeladden?

Yes. We support partners who are visible and proud. Feel free to use the Vaskeladden brand – but do not give the impression that you are an employee or representing the company beyond your specific assignment.

[!note]- Can I use the Vaskeladden logo in my own materials?

The Vaskeladden logo and visual identity are owned by Vaskeladden. Use in your own materials, social media, or marketing must be approved by us in advance. Contact kontakt@vaskeladden.com for approval.

[!note]- What is the Vaskeladden tone when interacting with customers?

Be polite and clear. Explain what you can clarify regarding the execution of the assignment, and direct questions about pricing, contract changes, complaints, and invoices to Vaskeladden.

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Geography and coverage

[!note]- Which cities/regions do you cover?

We cover multiple areas and evaluate partner demand continuously. State where you can work during registration. If you already have access to the portal, you can ask about coverage under Messages.

[!note]- Can I expand to more areas?

Send a message to Vaskeladden specifying the area you wish to cover and your available capacity. We will evaluate the possibility based on demand for assignments there.

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Contact and support

[!note]- Where do I direct my inquiry?

The question concerns	Use
A specific assignment or practical execution	The comment thread in the assignment
A non-conformance or a complaint	The message thread in the non-conformance
Questions, errors, or disagreements regarding the invoice basis	Questions about the basis? under Finance
Payment of a sent invoice	Messages, including invoice number and month
Capacity, document requirements, or the partner agreement	Messages
Login or access issues you cannot resolve in the portal	kontakt@vaskeladden.com

Follow up in the same thread when the case already exists. See Messages in the partner portal.

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Termination, Disputes, and Contract

[!note]- How long is the contract period?

Duration and notice period are stated in your agreement. See How to accept the partner agreement for where to find your saved agreement.

[!note]- Can I terminate as a partner?

For fixed, recurring assignments, clause 20.2 of the partner terms requires written notice with a three-month notice period, unless otherwise agreed individually. Send the notice by email to Vaskeladden at kontakt@vaskeladden.com, and check the agreement that applies to your business. You can find a copy under Profile → Partner agreements. Ask under Messages if you need clarification regarding the final assignment or the termination.

[!note]- What do I return when the collaboration ends?

Upon termination, you return all equipment, materials, keys, and access rights belonging to Vaskeladden or Vaskeladden's customers within ten working days, cf. clause 20.5 of the partner terms. Clarify the practical return process with Vaskeladden.

[!note]- Can Vaskeladden terminate me?

The terms for ending the collaboration are set out in your agreement. If you have received a warning or a restriction in the portal, follow the guidance provided there. When the company is suspended or the collaboration is ended, access to assignments and Messages is closed. A user with access to Finance can still open Invoice basis and invoice work that has already been performed. Contact your contact person at Vaskeladden if you need clarification while Messages is closed. See Invoicing and settlement for partners.

[!note]- What happens in the event of a dispute?

Conduct the dialogue in writing within the relevant case. Explain what you disagree with, and refer to the assignment, the agreement, or relevant documentation. If it concerns the invoice basis, use Questions about the basis? under Finance and select Dispute amount.

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Useful Links

• Onboarding: vaskeladden.com/partnere
• Website: vaskeladden.com
• General contact: kontakt@vaskeladden.com