Getting started as a partner
The requirements and documents your business must have in place before it can receive assignments as a Vaskeladden partner.
To become a partner with Vaskeladden, your business must:
- Have a valid organisation number. Swedish businesses do not need to be registered in Brønnøysundregistrene.
- Be approved in the Norwegian Labour Inspection Authority's Renholdsregisteret before receiving assignments from Vaskeladden. An application under processing is not sufficient to receive assignments from Vaskeladden.
- Have valid HMS cards for everyone performing cleaning services.
- Hold liability insurance and upload a valid certificate of insurance.
- Upload HMS cards, insurance certificates, payslips, and employment contracts in the partner portal.
- Read and accept the partner agreement on behalf of the business.
How onboarding works
- Fill out the form at vaskeladden.com/partnere. You can log in to the partner portal immediately.
- Vaskeladden calls you to verify your identity and confirm that you have signing authority for the business, and approves the business as a partner.
- Log in to the partner portal. An owner or administrator with authority reads and accepts the partner agreement on behalf of the business.
- Once the agreement is accepted, the rest of the portal unlocks. Upload your documentation and enter your availability.
The business cannot receive assignments until the partner agreement has been accepted.
When prompted by the portal, each owner and administrator is verified with BankID. This takes less than a minute and makes it harder for others to impersonate the company. See Bli en verifisert partner med BankID.
Upload HMS card
Open Dokumentasjon in the partner portal and select Last opp dokument next to HMS-kort. See Slik laster dere opp HMS-kort for uploading and updating cards.
See Dokumentene dere må laste opp for exact quantities, what each document must show, and step-by-step guidance for HMS cards. Cards are ordered at hmskort.no after the business is approved in Renholdsregisteret, and are uploaded in the partner portal under Dokumentasjon.
Accept the partner agreement
The partner agreement opens the first time you log in after the business is approved. The person accepting must have the authority to enter into the agreement and the correct role in the portal. The agreement is stored under Profil.
See Slik godtar du partneravtalen for who can accept, where to find the agreement later, and what to do if the portal prompts for a new acceptance.
Can a business without a VAT number become a partner?
Yes. A VAT number is not a separate partner requirement. The business must have a valid organisation number, be approved in Renholdsregisteret, hold valid HMS cards and liability insurance, and comply with its own obligations regarding VAT registration and invoicing.
How are assignments assigned?
Assignments are assigned based on geographic coverage, capacity, and feedback from previous assignments. You can view new assignments in the partner portal. Open the assignment in Kalender and respond as quickly as possible. Avslå sends a request to Vaskeladden to find another partner.
See Oppdrag i kalenderen for confirmation, decline, and logging completed work.
What happens in the event of a discrepancy?
Log discrepancies in the partner portal as soon as you discover them. Describe what occurred and attach relevant documentation to the case. Follow up on replies in the same thread.
See Avvik og kommunikasjon for how to reply, document corrective actions, and track the status.
How do I get paid?
You invoice Vaskeladden in arrears. For one-off assignments and specialized cleaning, you can invoice period 1–15 no earlier than the 20th of the same month, and 16–end of month or the entire month combined no earlier than the 5th of the following month. Regular cleaning is always invoiced for the entire month, no earlier than the 5th of the following month. The payment deadline follows your contract. Under Finance, you can see which assignments are ready to be invoiced. Upload the invoice from your accounting system there, or send it by email to invoice@vaskeladden.com. Norwegian partners can also send EHF. The invoice proceeds automatically once verification is complete and everything matches. If we ask you to confirm an invoice number or date, verify the details and save the confirmation.
See Fakturering og oppgjør for partnere for the procedure and how to get help if something is incorrect.