Keys and access to the assignment location
Lack of access is one of the most common reasons for delays and wasted trips. Most issues can be resolved if you check access information before you leave, and report any discrepancies immediately.
Lack of access is one of the most common reasons for delays and wasted trips. Most issues can be resolved if you check access information before you leave, and report any discrepancies immediately.
Find access information before you leave
Information on how to get in – key, code, or who to meet – is part of the assignment. Open the assignment in the partner portal and read the details before arriving, so you have what you need when you are at the door. If anything is unclear or missing, address it in Messages well in advance of the assignment instead of showing up hoping for the best.
When you cannot get in
If you cannot get in – the code does not work, the key is missing, or no one opens – do not break in, and do not stand around on your own for too long:
- Document the issue: take a picture and note the time and what prevented you from entering.
- Contact the customer directly to clarify practical access for this assignment.
- Document the clarification in the partner portal.
- If you cannot resolve access together, escalate the matter to Vaskeladden. Do not reschedule or cancel the assignment yourself.
This way, you avoid doing work that will not be approved, and you have documentation for why the assignment may not have been completed.
When the customer has informed in advance that the door is locked
If the customer has informed you in advance that the door is locked or access is missing, do not show up blindly. Contact the customer directly before you leave to clarify practical access, and document the clarification in the partner portal. If you cannot resolve it together, escalate the matter to Vaskeladden. Vaskeladden decides any contractual change, such as rescheduling or cancellation.
Responsibility for keys and alarm
Treat keys, codes, and alarm information as confidential, and never share it in open channels like a WhatsApp group. If you are unsure about the routine for a specific key or alarm, clarify with Vaskeladden in Messages before the assignment.