Help with invoices and payment

Start with How to invoice Vaskeladden if you are going to create or send an invoice. Here you will find help when something gets stuck.

Check the selections first

Open Finance, select the month the work was performed, and check the product filter. Check the calendar to ensure that the work is registered as completed. Work that becomes ready later remains in its original month. It is not moved to the next month.

Invoices and verification

Open the invoice under Invoices to see line items, amounts, PDF, and payment status.

A credit note must refer to the invoice it corrects. You cannot alter a received invoice. Additions and corrections remain in the month the work was performed; previous invoices are not changed. A positive correction is invoiced on a new invoice, a deduction on a credit note. A discrepancy does not automatically result in a deduction.

See incorrect amounts, prices, and additions for more help with corrections. Work that has already been invoiced must not be invoiced again.

The invoice is pending

Open the invoice and read what is missing:

• Invoice number or date must be confirmed: check the information against the PDF and save.
• An assignment is not reconciled: wait until it is ready. If you want to invoice the rest separately, credit the entire invoice and create a new one containing only the ready assignments.
• Invalid KID: create a credit note and a new invoice with the correct KID, or without a KID. If the KID is missing from the PDF text, use the original PDF from the invoicing system instead of a scan.
• The invoice number has been used before: check the number and year. The same invoice number cannot be used twice in the same year.

When everything is correct, the invoice proceeds automatically. See why work is pending if an assignment does not become ready.

The invoice on EHF or email is not showing

This also applies to invoices sent via Peppol from Sweden. They are displayed as Received via EHF/email.

Check the work month and invoice date. The portal shows invoices dated 1 September 2026 or later.

The organisation number on the invoice must match the company's registered number with us. We do not recognise the sender by name, address, or amount alone. The recipient must be Vaskeladden AS with the correct invoice details for the country. For a Norwegian invoice without the recipient's organisation number, the full name and address must be stated: Vaskeladden AS, Tordenskiolds gate 2, 0160 Oslo.

Is the invoice still missing after a few days? Write in Messages with the invoice number and invoice date. Do not send the same invoice through multiple channels.

The invoice could not be read

Upload the original PDF from the invoicing system, password-free, max. 10 MB and 20 pages. Use PDF rather than an image or scan. The line items must sum up to the amount excluding VAT.

A document that has not yet been submitted for payment can be removed using Remove. If the portal fails to retrieve the check, try again. Contact us if the error persists.

Submit an invoicing case

If an assignment is missing, an amount is incorrect, or you disagree:

1. Select the month the work was performed under Finance and press Questions about invoicing?.
2. Select Question or more information, Report error, or Dispute amount.
3. Provide assignment, order number, date, amount, and what you would like investigated. Attach relevant documentation.
4. Press Send to finance team. The response will arrive under Messages.

The portal attaches the month and the invoice check amount. The message does not automatically change the amount. If sending fails, the text is retained while the form remains open. Copy it before closing the form or reloading the page.

I disagree with an amount

Explain which line you are disputing and why. Refer to discrepancies and documentation. Wait to invoice the disputed work until it has been clarified. A visit that has already been submitted for payment for another partner must be corrected by Vaskeladden.

I cannot find finance in the menu

Cleaners do not have access to the finance page. An owner or administrator must accept the partner agreement, and the user must have the correct role. Contact the person who manages the account.

If the partnership is paused or terminated

If the company is paused, it will not receive any new assignments. You retain access to the partner portal, including Finance and Messages, with the same role as before.

When the partnership is terminated, access to assignment, Messages, and Questions about invoicing? is closed. Users with access to Finance can still upload invoices for completed work. Other users only see status information. Contact your contact person at Vaskeladden if you have any questions.

If you have received a negative final settlement, you must send a credit note for the amount. We will verify it against the final settlement.