Questions and errors in the billing basis

Are you missing an assignment, do you see an amount you don't understand, or do you disagree with the basis? Open Finance in the partner portal and use Questions or errors in the invoice basis? under the download button. This gives the finance team the information they need to investigate the matter.

Check your selections first

Check that you have selected the correct month and customer type: All, Business, or Private. Also check which period is selected under Invoice draft. The half-periods split each month line into two; they do not select assignments based on execution date.

If an assignment is missing, find it in the calendar and check its status. Remember to register completion when the work is actually finished. See How to confirm, decline, and complete assignments in the calendar. Work that is not fully confirmed may still appear in the billing basis with a status requiring verification.

Submit a query about the basis

1. Select the month, customer type, and period the issue relates to.
2. Click Questions or errors in the invoice basis?.
3. Select what the case concerns: Question or more information, Report error, or Dispute amount.
4. Describe what you would like investigated. Feel free to specify the assignment, date, and which line or amount you are referring to.
5. Click Send to finance team.

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The portal automatically attaches the period and information in the basis. You do not need to transcribe the entire summary. Once the query is submitted, the conversation opens under Messages. You will receive an answer there and can follow up in the same thread.

An example of a message:

I cannot find the surcharge for window cleaning for [Customer's name] on [date]. It was agreed in the assignment thread. Can you check if it should be included in the basis?

I disagree with an amount

Select Dispute amount, and explain which line you disagree with and why. If the case relates to a discrepancy, refer to the discrepancy and the documentation you have uploaded in that thread.

The message asks Vaskeladden to investigate the matter. It does not automatically change amounts or statuses in the basis. Request clarification before sending an invoice that differs from the PDF.

I cannot find Finance in the menu

Access depends on your role, whether the billing basis is open for the company, and whether a required partner agreement has been accepted within the deadline. Users with cleaner access do not have the finance page.

If the portal displays a message about the partner agreement, an owner or administrator with power of attorney must follow the steps in How to accept the partner agreement and find your copy. During a transition period, the portal may allow you to continue until the deadline, even if the company is already blocked from receiving new assignments.

If you do not see such a message, ask the person administering the partner account to check your access. You can still use Contact Vaskeladden or Messages to get help when a missing agreement acceptance limits access.

I get a warning before downloading

A warning means something still needs to be checked. Read which lines and amounts it applies to. If the portal offers Download anyway, you can fetch a PDF of the basis as it currently looks. The amount can still change. Downloading is not the same as the matter being resolved.

I cannot download the PDF

If the page shows Can't be downloaded yet, read the explanation next to the button. For example, information may be missing, or the work may already be linked to an invoice or fully processed.

You can use Questions or errors in the invoice basis? even when downloading is blocked. State what the page displays. If the page fails to fetch the basis, try refreshing it. If you still cannot use the help option there, start a conversation under Messages and state the month and selections you used.

The message was not sent

If the submission fails, the form keeps your text while it remains open. Try sending again. Copy the text before closing the form or refreshing the page so you have it available if the error persists.

I have already sent the invoice

Write in Messages and provide the invoice number, period, and what you believe is incorrect. Clarify with Vaskeladden how it should be corrected before sending a new invoice for the same work. See also Invoicing and settlement for partners.