Help with the partner portal

Short answers to what partners most commonly get stuck on in the partner portal. If you cannot find the answer here, start a conversation under Messages, and Vaskeladden will help you.

I cannot log in

Check that you are using the email address linked to your account. If you have forgotten your password, use "Forgot password" to get a link to set a new one. If the email does not arrive, check your spam folder first. If none of this helps, and only as a last resort, contact Vaskeladden's operations department, and they will help you gain access.

I am being asked to accept the partner agreement

An owner or administrator with power of attorney must accept on behalf of the company. Until the agreement is accepted, the company will receive no new assignments, and the rest of the portal is closed. Contact Vaskeladden and Messages remain available. If the collaboration has ended, Messages is closed. In that case, contact your contact person at Vaskeladden. See How to accept the partner agreement and find the copy.

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I cannot find Finance

Ask the person who manages the partner account to check your role, and read any notices regarding the partner agreement. See Questions and errors with invoicing.

I cannot find my assignments in the calendar

The assignments are in the calendar in the partner portal. Check that you are not in a view or filter that hides them: switch between agenda, day, week, and month, and reset any filters for business type or performer. If an assignment you are expecting is missing, let us know in Messages.

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Where do I find the customer's contact information?

The contact information is in the assignment details. Open the assignment in the calendar. You will see the customer's name, contact information, and full address once you have confirmed the assignment. For private assignments, these appear four business days before the cleaning date; until then, the assignment shows the street without the house number. See When do you see the customer's name, address, and phone number? If you need to give notice about anything regarding the assignment, use the discrepancy thread or message thread in the portal instead of private channels.

The status of an assignment or discrepancy is not updating

Refresh the page first. If the status is still incorrect, or a button you expect is missing, describe what you see in Messages – feel free to include a screenshot – and Vaskeladden will look into it.

How do I document with photos?

You attach photos in the thread for the case in question, for example in the discrepancy. See "How to document with photos in the partner portal".

Where do I report discrepancies or ask questions?

Report new discrepancies from the assignment in Calendar when Report discrepancy is available. Follow up on existing cases under Discrepancies. General questions and issues you cannot report from the assignment should be taken under Messages. See Discrepancies and communication for partners and Messages in the partner portal.