Partner Portal – FAQ and troubleshooting

Short answers to common questions partners have about the partner portal. If you don't find the answer here, start a conversation under Messages, and Vaskeladden will help you.

I can't log in

Check that you are using the email address associated with your account. If you have forgotten your password, use "Forgot password" to receive a link to set a new one. If the email doesn't arrive, check your spam folder first. If none of this helps, and only as a last resort, contact Vaskeladden's operations department, and they will help you gain access.

I can't find my assignments in the calendar

Assignments are in the calendar in the partner portal. Check that you are not in a view or filter that hides them: switch between agenda, day, week, and month, and reset any filters for business type or performer. If an assignment you are expecting is missing, please let us know in Messages.

Where can I find the customer's contact information?

Contact information for the assignment is in the assignment details. Open the assignment in the calendar, and you will find the location and what you need to carry it out. If you need to report something about the assignment, use the deviation or message thread in the portal instead of private channels.

The status of an assignment or deviation is not updating

Reload the page first. If the status is still incorrect, or a button you expect is missing, describe what you see in Messages – feel free to include a screenshot – and Vaskeladden will look into it.

How do I document with photos?

You attach photos in the thread related to the case, for example in the deviation. See "How to document with photos in the partner portal".

Where do I report deviations or ask questions?

You handle deviations under Deviations, and general questions under Messages. See "Deviations and communication for partners" and "Messages in the partner portal" for how the two work.