How to document with photos in the partner portal
Photos settle cases. When a non-conformity is discussed, a property is in worse condition than booked, or a task cannot be performed, the photo taken right then and there is what documents what actually happened. A photo sent in a private chat, on the other hand, is quickly lost to the case handling – upload it to the partner portal, in the thread the case applies to.
Report a problem and follow up on the deviation
2:00The voiceover follows your selected language. Choose Norwegian, English, or Swedish subtitles in the video player. You can find written steps below the video.
Photos settle cases. When a non-conformity is discussed, a property is in worse condition than booked, or a task cannot be performed, the photo taken right then and there is what documents what actually happened. A photo sent in a private chat, on the other hand, is quickly lost to the case handling – upload it to the partner portal, in the thread the case applies to.
Photos in non-conformity threads
Every non-conformity has its own message thread ("Samtale om avviket"). There you can attach photos along with your message: tap the image icon in the text field, select the photos, and send. The photos will remain in the thread alongside your explanation, visible to Vaskeladden and linked to the correct non-conformity.
Take photos before you start rectifying and after it is done. That way, the thread shows both what was wrong and that it has been fixed.
When should you document extra?
- The property is in worse condition than the booking indicates. Take overview photos before you start, and report it before doing work beyond the agreed scope.
- A task cannot be performed – for example, a window you cannot reach safely, or equipment that cannot be turned off. Take a photo and explain why in the thread.
- Lack of access. Document the time and what prevented you (locked door, code that does not work), and report it immediately.
What about photos sent outside the portal?
If you have sent a photo by SMS, email or in a private chat, upload it to the correct non-conformity thread in the partner portal as well. Follow up on the case there, so that the photo and explanation are stored together with the non-conformity.