Min vask: the page for your booking
When you have accepted an offer for a move-out cleaning, viewing cleaning, photo cleaning or deep cleaning, you get a page of your own for the booking. The link is called "View your cleaning" and is in the confirmation email and in the reminders before the cleaning. The page is called Min vask.
When you have accepted an offer for a move-out cleaning, viewing cleaning, photo cleaning or deep cleaning, you get a page of your own for the booking. The link is called "View your cleaning" and is in the confirmation email and in the reminders before the cleaning. The page is called Min vask.
How to open the page
- Open the link "View your cleaning" in the confirmation or the reminder.
- Confirm with the one-time code we send to the email address or phone number registered on the booking.
- If you have just accepted the offer in the same browser, you go straight in without a new code.
The link is personal. We only send it to the contact address registered on the booking. If you cannot find it, write to us from that same address and we will send it again.
What you can do on the page
| Task | What you do on the page |
|---|---|
| See date and time | The page shows when we are coming. |
| Access to the property | Choose whether you will meet the cleaner yourself or leave a key out. Write where the key is located or which code applies, and feel free to upload a picture of the key location. |
| Add-on services | Add or remove extras such as balcony, storage room, garage, and fireplace. The price is listed next to each add-on, and the add-ons appear on the same invoice as the clean. |
| Reschedule the clean | Choose a new date up until the deadline, 48 hours before agreed start time calculated in business days. New dates are weekdays with start times between 07:00 and 16:00, up to six months in advance. |
| Cancel | Cancel free of charge up until the deadline, 48 hours before agreed start time calculated in business days. |
| Contact details | Change email address and phone number. |
| Your quote | Open the quote you accepted, also after the clean has been completed. See Your quote. |
| Payment | After the cleaning, select an available payment method under Payment. You can download the invoice PDF where the option is available. The PDF is documentation, not a manual invoice for payment in your online bank. See Help with payment. |
| Feedback | After the clean is finished, you can leave feedback on the job. |
When do you need to contact us instead?
- The deadline has passed. It is 48 hours before agreed start time, calculated in business days: the same time of day two business days before the cleaning date, and weekends and public holidays do not count. If you want to reschedule the clean, we will ask the cleaner if the new date works. If you cancel, or if the clean cannot be rescheduled, we invoice the full agreed amount.
- You want to move the clean to a Saturday, Sunday, or public holiday. That is fine before the deadline, but we will make the change for you.
- The change affects the price or deviates from the quote.
- You have a regular agreement with recurring cleaning. The page only applies to one-off assignments for private individuals.
- The option you need is no longer available. Options for changes normally close seven days after the cleaning date. History for a completed clean may still be available. An open discrepancy case may keep the page active longer.
Write to us at kontakt@vaskeladden.no, or reply in the same thread as the confirmation. See Change or cancel a clean for deadlines and terms.
Frequently asked questions
Can I send a message from the page? No. The page is for changes to the booking, payment, and feedback. You can send questions and messages by replying to the email from us or writing to kontakt@vaskeladden.no. You do not need an account in the customer portal for move-out cleaning.
How long can I change access details and add-ons? Up until the cleaner has started the assignment. After that, the key details are hidden again.
I cannot find the link. Check the confirmation and reminders from us. Otherwise, write to us from the email address you booked with, and we will send the link again.