Help with payment

Are you unable to pay using the link, is your card rejected, or does the authorization stop with the bank or in the payment app? Find the step you are stuck on below. You pay via the payment link and choose from the payment methods displayed for the order. New links may offer Vipps in NOK and Swish in SEK, in addition to cards. Klarna may also be displayed when available for the order. We will help you with the payment.

The video shows card payment. Instructions for Vipps, Swish, and Klarna can be found in the sections below.

How to pay

1. Open the email containing the payment link from Vaskeladden and press the button for payment. You can also go to Payment on your order page.
2. Check the amount. If you are on the order page, select Pay to open the payment page hosted by Stripe. Stripe processes the payment for us.
3. Select the payment method you want to use from the choices on the page. For card payment, fill in the card number, expiration date, and security code in the card fields. Apple Pay and Google Pay can be used when displayed.
4. Confirm the payment. Follow the instructions on the payment page and in the payment app or with your bank. For card payment, the bank may ask for BankID, the bank app, or a one-time code.
5. Wait until the authorization is complete and you are back on the payment page. If the page shows that we are checking the payment, wait for the confirmation. You will receive a receipt by email once the payment is registered. You can also view the status under Payment on the order page.

You enter the card details yourself at Stripe and approve the payment yourself with your bank. We will never ask you to send card numbers, security codes, BankID passwords, or one-time codes in a message or read them out over the phone.

I want to pay with Vipps or Swish

1. Select Vipps or Swish on the payment page if the option is displayed. Vipps applies to payment in Norwegian kroner, Swish in Swedish kronor.
2. Follow the instructions and approve the payment in the app. For Swish, use Swedish BankID. On a computer, you may be asked to scan a QR code with the Swish app on your phone.
3. Return to the payment page and wait for confirmation. Do not pay again if you are unsure whether the payment has been registered.

Is the option not showing up? Older payment links retain the payment methods they had when they were created, and not all payment methods apply to all currencies or amounts. Reopening the same link or changing the language will not change this. Use a payment method that is displayed. If you are stuck, reply to the email from us and let us know which options and error message you see. Do not send money directly to a phone number or bank account.

I want to use Klarna

Select Klarna if the option is displayed on the payment page. Follow the instructions at Klarna and read the terms for the option you choose. Klarna is not available for all orders. We cannot guarantee that Klarna will approve the payment.

Klarna on the payment page is a separate payment method. It does not mean that we can send a manual invoice or ask you to transfer money to a bank account. If you are stuck, reply to the email from us and let us know what the page shows. Do not pay again until you have verified the payment status.

I cannot find the email or open the link

Look for the payment email from Vaskeladden, including in your spam folder. If you have another email with the link View your cleaning, you can open the order from there and go to Payment.

If the link is invalid or expired, reply to the email from us and specify which order it applies to and what the page shows. If you are missing the email entirely, write to kontakt@vaskeladden.no. We will help you gain access to the payment.

Card is rejected or the bank does not authorize

Check the card number and expiration date on the payment page. Follow the error message from the bank. If the authorization stops in BankID or the bank app, contact the bank for help with authorization. If the payment is confirmed failed, you can try another card.

If Vipps or Swish stops, follow the error message in the app. Check the payment status before trying again or choosing another available payment method. If you experience issues with BankID, contact your bank.

If you are still stuck, reply to the email containing the payment link. State what the error message says and whether you are using a mobile phone or a computer. Do not include card details or codes.

I think I have paid

Do not pay a second time if you are unsure whether the payment went through. Look for the receipt by email and check the payment status on the order page. If the status is unclear, reply to the email from us and we will help you check. Opening the link does not mean the payment has been completed.

Can I receive an invoice instead?

You pay via the payment link using a payment method displayed there. We do not offer manual invoice payment or bank transfer as an alternative. The invoice PDF documents the purchase; you pay via the payment link.

If you need help, reply to the email containing the payment link and tell us where you are stuck. We can guide you step by step. If you cannot use any of the payment methods displayed, let us know so we can follow up on the payment issue. We will not switch to manual invoice payment.

See Payment and invoice for payment deadline, receipt, and documentation.