Payment and invoice

For one-off assignments for residential customers, such as move-out cleaning, you pay via the payment link after the cleaning. You can use card, or Vipps for payment in Norwegian kroner and Swish for payment in Swedish kronor when the option is displayed. Klarna may also be shown when available for your order. The payment page shows which payment methods you can use. The PDF invoice sent with the payment link documents your purchase.

Stuck? See Help with payment for guidance on the payment link, card, Vipps, Swish, and Klarna. The video shows how to pay by card.

How do you pay?

1. Open the payment link in the email, or go to Payment on your order page.
2. Check the amount and select Pay.
3. Choose a payment method shown on the secure payment page at Stripe, and follow the instructions to approve the payment.

Wait for confirmation. You will receive a receipt by email once the payment is registered, and you can see the status under Payment on the order page. Do not pay a second time if you are unsure whether the payment went through.

Paying with Vipps or Swish

New payment links may offer Vipps when paying in NOK and Swish when paying in SEK. Select the payment method on the payment page and follow the instructions in the app. With Swish, you may be asked to scan a QR code using the Swish app when paying from a computer. Approve the payment yourself, and return to the payment page to verify that it has been registered.

Older payment links retain the payment methods they had when created. Therefore, an older link may display card without Vipps or Swish. Options may also depend on currency and amount. Use an option shown on that specific link. Changing language, refreshing the page, or reopening the same link does not add new payment methods to an older payment request.

Paying with Klarna

You can select Klarna when the option is shown on the payment page. Follow the instructions at Klarna and read the terms for the option you choose. Availability and approval depend on Klarna and the specific order.

This is an option in the payment link.

Paying by card

We accept Visa, Mastercard, and American Express. You can use Apple Pay or Google Pay when the option appears on the payment page. Card details go directly to Stripe and are not stored by us.

Once the payment is completed, you will receive a receipt by email. You can also view the payment status on your order page.

If you need help with the payment, reply to the email containing the payment link and let us know where you are stuck. We will help you out.

If you cannot use the payment link

Reply to the email containing the payment link and explain what is stopping you. For an unpaid invoice in Norwegian kroner for cleaning in Norway, a staff member can assess whether to switch it to bank payment. Wait for our confirmation and use the payment details sent for that specific invoice. Do not pay both through the link and through your bank.

Can someone else pay?

Another person can pay if you forward the payment link to them. Share the payment link itself, not the personal link to My cleaning or login codes. The booking and payment claim remain in your name as the person who placed the order. Arrange any split between yourselves; we do not split the invoice.

If a company is to pay, the company must book the cleaning itself. We cannot change an existing personal booking or invoice to another name.

If NAV is to pay, contact us. A staff member can help switch an unpaid invoice in Norwegian kroner for cleaning in Norway to bank payment. Once the switch is confirmed and you have received the invoice from us, you can forward it to NAV. The booking remains in your name.

When do you pay?

• One-off assignments for residential customers: You pay via the payment link after the assignment is completed. In Norway and Sweden, we send the link the morning after the cleaning date, including on weekends and public holidays. The payment deadline follows the agreement. In new agreements, the deadline is three calendar days after the cleaning date, and due dates falling on a weekend or public holiday in the country where the cleaning takes place are moved to the next business day. The due date is stated on the invoice and under Payment on the order page. If you have not confirmed RUT with BankID when the link is sent in Sweden, the invoice is for the full price. See Tax deductions for cleaning in Norway and Sweden.
• B2B service agreements: We invoice in advance in monthly instalments with a 10-day payment deadline according to the standard terms for B2B.
• Other agreements: See your agreement for payment method, timing, and deadline.

The individual agreement applies in the event of any conflict. For move-out cleaning, you will find the amount in the payment link and under Payment on the order page. For corporate agreements with invoice payment, you will find the amount, due date, and any KID number on the invoice.

Can the payment deadline be postponed?

We invoice according to the agreed routine. We do not postpone the payment deadline for individual customers without a documented, unresolved discrepancy or an insurance case that gives grounds for doing so. Reply to our email if this applies to you. Sending a message does not in itself mean that the deadline has changed or payment is on hold. We will confirm what applies to your invoice.

Where do I see the payment amount?

Check the total price in the quote before accepting. After the cleaning, you can see the amount to be paid in the payment link or on the invoice. Compare it with the quote and any agreed additions. The quote also shows any surcharges for Sundays or public holidays. If you want to know what an amount covers, reply to the email with the payment link before the due date. State which order and amount you are inquiring about.

Read more

• Invoice, receipt and price: documentation, previous invoices and how the price is calculated.
• Invoice errors, payment reminders and refunds: what to do if something is not correct, what happens if you pay late, and price reductions.