Invoice, receipt and price
How to download an invoice and receipt, find previous invoices, and see how the price is calculated and affected by the country.
This is part of Payment and invoice.
Do you need documentation?
Under Payment on the order page, you can select Download invoice where the option is available. The PDF shows what you are paying for. If you receive a payment link, you pay via the link. The receipt confirms that you have paid.
If you have lost the email, you can open the order from another link we sent you regarding the cleaning. If you need help, reply to the email from us or write to kontakt@vaskeladden.com. You can change contact details on My cleaning while the option is available.
Where do I find previous invoices and receipts?
Invoices for a one-off assignment can be found via the link to your order. Under Payment, you will see the invoice with its status and due date, and you can select Download invoice. Under Previous invoices, you will see invoices for other orders with the same contact details. The receipt for a completed payment can be found in your email. Look for emails regarding the relevant order.
If you are missing documentation for a move-out cleaning or another one-off assignment, reply to the email from us. State the order, period, and invoice number if you have it. If your business has an invoice agreement and access to the customer portal, you can also request documentation under Messages.
How is the price calculated?
The price is set when we agree on the assignment, and is based on a few factors:
- Area. How many square metres need to be cleaned. A larger home or premises results in a higher price.
- Frequency. How often we come – weekly, every other week, or less frequently. More frequent cleaning costs more per month, but often less per visit.
- Content and add-ons. What is included in each visit, and any extra tasks such as window cleaning, oven, or other options beyond the standard cleaning.
Check your quote and agreement for price, add-ons, and any price adjustments. If you wish to change the frequency, add tasks, or adjust the area, ask Vaskeladden for an updated quote before the change is implemented. Also see How to order cleaning for what we need to provide a quote for commercial cleaning or a deep clean.
How does the country affect the price?
The quote and invoice show currency, VAT, and agreed price for the country where the assignment is performed. Prices quoted to private customers include VAT. Tax and deduction rules differ in Norway and Sweden. In Norway, there is no tax deduction when purchasing cleaning from a company. In Sweden, residential cleaning may qualify for a RUT deduction on the labour cost.
See Tax deductions for cleaning in Norway and Sweden for the terms and how to select RUT in a Swedish quote.