How to order cleaning from Vaskeladden
You order cleaning in four steps: choose service, provide area and frequency, select desired time, and confirm. You will need your address, approximate size of your home, and contact information. You will receive a confirmation with time and price before you commit – no cleaning starts without your approval.
You order cleaning in four steps: choose service, provide area and frequency, select desired time, and confirm. You will need your address, approximate size of your home, and contact information. You will receive a confirmation with time and price before you commit – no cleaning starts without your approval.
How do you order, step by step?
The ordering process follows the same logic whether you do it yourself or receive written assistance from us in the customer portal.
- Choose service. Regular home cleaning, a one-time clean, move-out cleaning, or window cleaning. If you are unsure, describe your needs, and we will suggest what fits.
- Provide area and frequency. Number of square meters or rooms, and how often you want cleaning – weekly, bi-weekly, monthly, or once. Frequency influences the price more than anything else.
- Select desired time. Suggest a day and time slot that suits you. We will confirm a specific time back to you.
- Confirm. You will receive a summary with service, scope, time, and price. The cleaning is only agreed upon once you have said yes.
What information do we need?
The more precise you are, the faster you will receive an accurate estimate. We ask about:
| Information | Why we need it |
|---|---|
| Address | Route planning and correct area |
| Property type and area | Basis for time and price |
| Desired frequency | Determines hourly rate and fixed spot in the calendar |
| Access | Key, code lock, or if you will be home |
| Special considerations | Pets, delicate surfaces, allergies, rooms not to be cleaned |
If you have natural stone, marble, or other delicate surfaces, please inform us when ordering. This helps us avoid acidic agents that can etch such surfaces.
How quickly will you receive confirmation?
You will receive a summary of your order as soon as you submit it. A specific time and confirmed price usually follow shortly after, as soon as we have found an available slot that matches your request. Exact response time and start date are stated in the confirmation you receive – feel free to contact us via the customer portal if you need something quickly.
What does it cost?
The price depends on the area, frequency and service, and we always agree it in advance. One-off assignments such as move-out cleaning are often priced per square metre or as a fixed total. The confirmation shows the currency, VAT, any additions and the price that applies to your assignment.
Tax rules differ between Norway and Sweden. See Tax deductions for cleaning in Norway and Sweden before you confirm the quote. It also explains how to choose RUT in a Swedish quote.
How do you add or change services?
You can adjust your agreement along the way. If you want to add window cleaning, change frequency, or move a visit, please notify us via the customer portal or contact us directly. We will update the agreement and send a new confirmation if the scope or price changes. Deadlines for moving or canceling a single visit are stated in your agreement.
If you are making a larger change, such as going from bi-weekly to weekly, we treat it as an adjustment to the regular agreement and confirm the new price before it takes effect.
What should you check before the first clean?
- That the address and access details in the confirmation are correct.
- That rooms you do not want cleaned are mentioned.
- That delicate surfaces are flagged.
- That the currency, VAT and any tax deduction match the country where the cleaning will take place.
If anything is unclear in the confirmation, please let us know before we arrive. It is easier to adjust an agreement in advance than to correct an assignment afterwards.