Change or cancel a cleaning
If you have booked a one-off clean as an individual, such as move-out cleaning, viewing clean, photo clean, or a deep clean, you can reschedule or cancel it yourself on the My Clean page. The link is named "See your cleaning" and is included in your booking confirmation and the reminder before the clean. Changes are free of charge up until the deadline, and you will receive instant confirmation.
If you have booked a one-off clean as an individual, such as move-out cleaning, viewing clean, photo clean, or a deep clean, you can reschedule or cancel it yourself on the My Clean page. The link is named "See your cleaning" and is included in your booking confirmation and the reminder before the clean. Changes are free of charge up until the deadline, and you will receive instant confirmation. See My Clean: your booking page.
The deadline is 48 hours before the agreed start time, calculated in business days. It expires at the same time of day two business days before the cleaning date, and Saturdays, Sundays, and public holidays do not count. Therefore, a clean on Monday at 09:00 can be rescheduled or cancelled free of charge until Thursday at 09:00 the week before, and a clean on Wednesday until Monday the same week.
After the deadline, you can no longer reschedule, cancel, or remove add-ons yourself. Contact information and access details can still be updated on My Clean until the cleaner has started, and new add-ons can be ordered until the clean is completed.
After the deadline, we cannot promise that the clean can be rescheduled or that rescheduling will be free of charge. You can contact the cleaning team yourself to ask whether a new date is possible. We do not call the cleaner on your behalf. If you and the team agree, write to us at kontakt@vaskeladden.com with your proposed date. Wait for our written approval before considering the clean rescheduled. Once the move is approved, we invoice the clean only once, in accordance with the agreement.
If you wish to cancel after the deadline, write to us. If you cancel, or if the clean cannot be rescheduled, we invoice the agreed amount in full. If the change is due to unforeseen circumstances beyond your control – for example, a postponed handover documented by an estate agent, serious illness, or death – we will reschedule the assignment to a new date free of charge. In the event of a conflict, the signed contract applies.
How do I reschedule the clean?
- Open the link to your booking from the booking confirmation or reminder.
- Select Change booking and go to Reschedule clean.
- Choose a new date and an optional new start time, and press Reschedule clean.
- You will receive an instant confirmation by email.
The page displays how much time you have left to reschedule or cancel for free. You cannot select a weekend date yourself; this must be agreed with us.
How do I cancel the clean?
Open the page for your booking, select Change booking, and then Cancel clean. The clean is cancelled immediately, and you can rebook whenever it suits you.
When should I write to Vaskeladden instead?
If you have booked a one-off clean as an individual, write to us at kontakt@vaskeladden.com once the deadline has passed, if the page does not give you the option, or if you want to reschedule the clean to a weekend date. Specify which clean and date it concerns, and what you would like to change. Wait for written confirmation from us before considering the change finalized.
If the change applies to a different service, such as a regular agreement, you can write to us in the customer portal if you have access. Otherwise, please use email:
- Log in to the customer portal.
- Open Messages, preferably in the existing thread for the assignment.
- Specify which clean and date it concerns, and what you would like to change.
- Wait for written confirmation from us before considering the change finalized.
If you have a regular agreement for recurring cleaning, state whether the request applies to an individual clean or the entire contract. If you wish to terminate an ongoing contract entirely, your contract will specify the applicable notice period.
Are there deadlines or fees?
Yes, for B2C one-off assignments. Your specific agreement is a definitive answer.
| What | Answer |
|---|---|
| Free cancellation and rebooking of B2C one-off assignments | Up to 48 hours before the agreed start time, calculated in business days |
| Cancellation after the deadline, or if the clean cannot be rescheduled | We invoice the agreed amount in full |
| Rescheduling after the deadline | Contact the team yourself about a possible date, then ask us for written approval. We do not promise rescheduling. An approved move is invoiced only once, in accordance with the agreement |
| Unforeseen circumstances (e.g., postponed handover documented by an estate agent) | The assignment is rescheduled free of charge |
| Notice period for ongoing contract | Your agreement |
What happens if you cannot access the property?
If we arrive at the agreed time and cannot gain access, for instance due to a locked door, missing code, or nobody answering, any charge and rebooking will follow your signed contract. We will contact you regarding further follow-up. How to avoid an wasted trip:
- Provide us with access well in advance: key, code, or an agreement on who will open the door.
- If anything changes regarding access (new code, new lock, loose pets), notify us in advance.
- If you must cancel because you cannot arrange access, do so within the deadline in your agreement.
Where can I find the cancellation policy?
The complete terms for changes and cancellations are stated in your agreement and in the cancellation policy. If you cannot find what you are looking for, write to us at kontakt@vaskeladden.com or in the same message thread in the customer portal, and we will follow up.