Change or cancel a cleaning
You request Vaskeladden to change or cancel a cleaning by sending a message in the customer portal. State which cleaning and date it applies to. The terms in your quote or contract apply, and the change is only valid once you have received written confirmation from us.
You request Vaskeladden to change or cancel a cleaning by sending a message in the customer portal. State which cleaning and date it applies to. The terms in your quote or contract apply, and the change is only valid once you have received written confirmation from us.
For move-out cleaning, viewing cleaning, and photo cleaning for private individuals, cancellation and rebooking are free of charge up to 48 hours before the agreed start. If the change is due to unforeseen circumstances beyond your control – for example a postponed handover documented by the estate agent, serious illness, or death – we move the assignment to a new date free of charge. In case of conflict, the signed contract applies.
How do I change the time for a cleaning?
- Log in to the customer portal.
- Open Messages, preferably in the existing thread about the assignment.
- State which cleaning and date it applies to, and suggest a new time.
- Wait for written confirmation from us that the new time is in place.
If it is urgent, state this in the message, and we will consider the request as quickly as possible.
For B2C one-off assignments, the date and time can be changed free of charge up to 48 hours before the agreed start. For other services, changes follow the terms of your agreement.
How do I cancel a cleaning?
You cancel in the same way: send a message in the customer portal with the assignment and the date you want to cancel. If you have a regular agreement with recurring cleanings, state whether the request applies to the individual cleaning or the entire agreement. If you want to terminate an ongoing agreement completely, your agreement specifies which notice period applies. Wait for written confirmation from us.
Is there a deadline or a fee?
There might be. For B2C one-off assignments, cancellation and rebooking are free up to 48 hours before the agreed start. If the change is due to unforeseen circumstances beyond your control, for example a postponed handover documented by the estate agent, we move the assignment free of charge. Your specific agreement is the definitive answer.
| What | Where to find the answer |
|---|---|
| Free cancellation and rebooking of B2C one-off assignments | Up to 48 hours before the agreed start |
| Unforeseen circumstances (e.g. postponed handover documented by the estate agent) | The assignment is moved free of charge |
| Closer to the start than 48 hours | Contact us in the customer portal; your signed agreement applies |
| Notice period for ongoing agreement | Your agreement |
| Confirmation of change or cancellation | Written reply from us in the customer portal |
What happens if you cannot access the residence?
If we show up at the agreed time and cannot get in, for example due to a locked door, missing code, or no one opening, any charges and new booking will follow your signed agreement. We will contact you regarding further follow-up. To avoid a wasted trip:
- Give us access in good time: key, code, or an agreement on who will open.
- If anything changes with access (new code, new door lock, loose animals), notify us in advance.
- If you have to cancel because you cannot arrange access, do so within the deadline in your agreement.
Where can I find the cancellation policy?
The complete terms for changes and cancellations are in your agreement and in the cancellation policy. If you cannot find what you are looking for, write to us in the same message thread in the customer portal. We will follow up there.