Customer Portal
This guide applies to customers who have received an invitation to the customer portal, for instance for regular cleaning. There, you can keep track of cleanings, send messages, and report non-conformities for the customers and locations your account has access to.
This guide applies to customers who have received an invitation to the customer portal, for instance for regular cleaning. There, you can keep track of cleanings, send messages, and report non-conformities for the customers and locations your account has access to.
If you ordered move-out cleaning or another one-off cleaning as a private individual, use My cleaning via the link in the email from us. My cleaning does not have Messages. Reply to the email if you need help; you do not need an invitation to the customer portal to track your booking.
How to log in
The first time, open the invitation to the Vaskeladden customer portal in your email. Follow the steps to log in or create an account. Use the same email address that the invitation was sent to, even if you choose to log in with Google or another login service. Confirm your email address with the code you receive if the login page prompts you to do so.
Later, you can open the customer portal directly and use the same account. If you have added the portal to your mobile home screen, you can open it from there. You may be asked to log in again.
Forgot password
Open the customer portal, select Forgot password? on the login page, and follow the instructions there. Do not send passwords or verification codes to Vaskeladden.
Lacking access?
Are you missing the invitation, has it expired, or are you unable to get access after logging in? Send an email to kontakt@vaskeladden.com with the relevant address and the email address you use, and we will help you with access. Do not send passwords or confirmation codes.
Change or cancel a clean
Send a request under Messages if you want to reschedule or cancel a clean. A one-off cleaning you booked as a private individual is moved or cancelled on your booking page instead.
Write which clean it concerns and what you want: a new date, or for the clean to be cancelled. We will review the request and reply in the same message thread. The change only applies once we have confirmed it. See Change or cancel a clean for deadlines and terms.
Open Calendar to check the date and address for the visits you have access to before sending the message.
Cancel a regular corporate agreement
If you wish to terminate a regular cleaning agreement for your business, send the cancellation by email to the contact person listed in the agreement or to kontakt@vaskeladden.com. See Termination of regular agreement to find where your notice period is located and what happens upon termination.
Messages
The customer portal gathers all dialogue between you and Vaskeladden. New messages from Vaskeladden appear under Messages. You can reply in the same thread whenever the thread is open for replies.
For a new question, select New conversation, write what you need help with, and select Start conversation. If you get the option Legal customer, select the customer the question applies to. Include the location and date when the question concerns a specific clean.
When do I use messages?
Use messages for questions about planned cleaning, practical clarifications, feedback, and follow-ups after non-conformities. Do not include sensitive personal information or payment card details in messages.
What happens when I reply?
Replies go to Vaskeladden and stay in the same conversation thread. If Vaskeladden replies automatically, the response applies only to your thread. Other customers or partners cannot see the message.
When should I report a non-conformity?
If something is wrong with completed cleaning, a missed appointment, damage, lack of access, or a specific quality issue, report a non-conformity under Cleaning plan → Report non-conformity. Select the correct location and category, describe the problem, and feel free to attach a photo. When you select Send report, you will receive a confirmation with a case number.
Keep the case number. You can use Messages to add information or ask about the follow-up. See How to report a non-conformity or complaint for the full procedure.
Who follows up?
Vaskeladden's operations department follows up on messages and non-conformities. Vaskeladden can assist automatically with general questions, but cases that require an assessment, compensation, or a change to an agreement are escalated to a human.
In the event of a serious issue, please use the customer portal first, providing the location and date of the cleaning. If the portal is not working, or if you need to contact us about a serious issue outside the portal, you can send an email to kontakt@vaskeladden.com.