Notifications you receive from Vaskeladden
Here you can see which notifications we send you, and on which channel. We only send what you need to follow up on your agreement.
Here you can see which notifications we send you, and on which channel. We only send what you need to follow up on your agreement.
By email for move-out cleaning and other one-time assignments
- Quote. When you have requested a quote for move-out cleaning, home staging cleaning, or photo cleaning, you will receive "Your quote from Vaskeladden" containing a link to the quote.
- Your team is confirmed. As soon as a partner has accepted your assignment, we send "Your team is confirmed" with a name and phone number you can call. If we switch teams later, you will receive "New team for your cleaning" with the new contact details.
- Reminder the day before. The morning before we arrive, we send "Reminder: we are coming tomorrow".
- New date. If the assignment is rescheduled, you will receive "Your booking has been moved to a new date".
- Payment. After the cleaning, you will receive the payment link. In Norway and Sweden, we send it the morning after the cleaning date. Choose from the payment methods shown for your order. See Help with payment.
- Payment reminder. If the invoice has not been paid by the due date, you will receive reminders by email with the payment link. If we have your phone number, you will also receive an SMS. See Payment and invoice.
Open View your clean in the confirmation or reminder to track the booking on My cleaning. Send questions and complaints by replying to the email from us. My cleaning does not have Messages or the portal's notification settings.
In the customer portal
The customer portal applies to customers who have received an invitation, for instance for regular cleaning. Notifications there depend on the agreement, your settings, and browser permissions. Adding the portal to your home screen does not automatically grant permission for push notifications.
How to manage your notifications
If you have portal access, open Settings in the customer portal to turn notifications on and off. If you want to change how we contact you, reply to an email from us and we will help you.