Cancellation policy

If you ordered a one-off clean as an individual, you can reschedule or cancel it yourself on your booking page up until the deadline. For any other changes, please ask Vaskeladden; these only apply once you have received written confirmation from us.

Deadlines and costs

The terms in your quote or contract apply. In the event of any conflict, the signed contract is a definitive answer.

For one-off assignments for individuals, namely move-out cleaning, viewing cleaning, and photo-shoot cleaning, the standard terms for B2C one-off assignments apply:

• Cancellation and rescheduling are free of charge up to 48 hours before the agreed start time, calculated in business days. The deadline expires at the same time of day two business days before the cleaning date; Saturdays, Sundays, and public holidays do not count. A clean scheduled for Monday at 09:00 must therefore be cancelled or rescheduled by Thursday at 09:00 the week before.
• If the change is due to unforeseen circumstances beyond your control – for example, delayed handover documented by an estate agent, serious illness, or bereavement – we will reschedule the assignment to a new date free of charge.
• After the deadline, we cannot promise rescheduling or free rescheduling. You can contact the cleaning team yourself to ask whether a new date is possible. We do not call the cleaner on your behalf. If you and the team agree, write to us at kontakt@vaskeladden.com and wait for written approval. An approved move is invoiced only once, in accordance with the agreement. If you wish to cancel, write to us. If you cancel, or if the clean cannot be rescheduled, we invoice the agreed amount in full.

What counts as a cancellation?

For B2C one-off assignments, the same deadline applies for changing the date as for cancelling: free of charge up to 48 hours before the agreed start time, calculated in business days. For other services, changes and cancellations follow the terms of the specific agreement.

How do I cancel?

Open My clean, the page for your booking. The link is labelled "See your clean" and can be found in your booking confirmation and in the reminder sent before the clean. Select Change booking and then Cancel clean. Up until the deadline, the clean is cancelled immediately.

After the deadline, or for other services, send us a message about the assignment. State which clean and date it concerns, and whether you want to cancel or suggest a new date. If this concerns a one-off clean ordered as an individual, send the message to kontakt@vaskeladden.com. If you have access to the customer portal, please reply in the existing message thread about the assignment. Wait for written confirmation from us before considering the change complete.