Cancellation Policy

As a customer, you request Vaskeladden to change or cancel a planned cleaning assignment in the customer portal. The change is only valid once you have received written confirmation from us.

Deadlines and Costs

The terms in your quote or contract apply. In case of conflict, the signed contract is definitive.

For one-off assignments for private individuals, i.e., move-out cleaning, viewing cleaning, and photo cleaning, the standard terms for B2C one-off assignments apply:

• Cancellation and rebooking are free of charge up to 48 hours before the agreed start.
• If the change is due to unforeseen circumstances beyond your control – for example a postponed handover documented by the estate agent, serious illness, or death – we move the assignment to a new date free of charge.
• Closer to the start than 48 hours: contact us in the customer portal as soon as you can, and we will find a solution together. The terms of your signed agreement apply.

What is considered a cancellation?

For B2C one-off assignments, the same deadline applies to changing the date as to cancelling: free of charge up to 48 hours before the agreed start. For other services, changes and cancellations follow the terms of the specific agreement.

How do I cancel?

Log in to the customer portal and send a message about the assignment. Write which cleaning and date it applies to, and whether you want to cancel or propose a new date. Preferably reply in the existing message thread about the assignment. Wait for written confirmation from us before considering the change complete.