Access to the home: keys, codes, alarm and pets

You do not need to be at home when we clean. Most of our customers choose a fixed access arrangement so we can enter at the agreed time without you having to take time off work. The most common methods are a key box with a code, a handed-over key, or a smart lock. Agree on the solution in writing before the assignment, and never leave a key in a location we have not confirmed. Your contract specifies which arrangement applies to you and which of our staff have access. If you have ordered a move-out cleaning or another one-off clean as a private individual, you register and update access details on Min vask before the cleaner starts. Make sure the page confirms the details have been saved. If you need help, reply to the latest confirmation from us and wait for a reply before considering the change registered.

How do we agree on access?

We confirm the access method in writing before the first assignment, so there is never any doubt about how the cleaner will gain entry. The most common options are:

• Key box by the door with a code known only to you and us.
• Handed-over key that we store in a secure location.
• Smart lock or one-time code that you manage yourself.
• You let us in yourself, if you prefer to be at home.

Let us know if anything changes, such as a new code, a changed lock, or a relocation. Reply to the latest confirmation from us, and we will confirm in writing once the change has been registered. If you have ordered a one-off clean as a private individual, you enter the key location, code, and photo yourself on the Min vask page, see Min vask. You access the page using the "See your clean" link and confirm with a one-time code that we send to the email address or phone number on the booking. If you have just accepted the quote in the same browser, you will be taken straight in.

What happens if we cannot gain access upon arrival?

If the cleaner arrives at the agreed time and cannot gain entry—for example, because the door is locked, the code is missing, or no one opens the door—any applicable charge and rebooking will follow your signed contract. We will contact you regarding further follow-up.

How do we handle keys and codes securely?

We treat keys and codes with the care they deserve: access to your home. We never label a key with your address, and codes are not shared beyond those actually performing the assignment. When a customer relationship ends, we return the key or delete the code, depending on what was agreed.

A few simple steps make access safer for both parties:

1. Use a dedicated code for the cleaning service that you do not use elsewhere.
2. Change the code if you have shared it widely, for example during renovations.
3. Let us know immediately if a key is lost, so we can disable the arrangement.

If you are unsure who has access, or if you want to change something, reply to the latest confirmation from us.

What about the alarm?

If you have an alarm, we need clear instructions on how to turn it off and on. Write down zones, any sensors that should not be triggered, and what happens if the alarm goes off by mistake. Please also specify who the alarm company should contact, so a false alarm does not result in an unnecessary callout. Send the instructions by replying to the latest confirmation from us instead of leaving a note by the door.

Do I need to do anything about pets?

We are used to dogs and cats, and our cleaners get along well with most animals. To ensure the assignment goes smoothly, it helps to know a bit in advance:

• Tell us what pets you have, and whether they are shy or outgoing.
• Let us know if a pet must not be allowed out when the front door opens.
• Set aside a separate room, or keep the pet on a lead, if it gets stressed by visitors.

Let us know if you use specific cleaning products for your pet's sake, and we will take that into account during planning.

Do I need to be at home?

No. The entire point of a fixed access arrangement is that you can be at work or traveling while we clean. If you prefer to be present, especially for the first visit, that is completely fine—many people like to go over expectations face to face. Either way works; the choice is yours.

For a one-off clean, update the key location and code on Min vask while the option is available. If it concerns an alarm, pets, or a change you cannot make yourself, reply to the latest confirmation from us and wait for a response. If you are unsure, get in touch and we will help you.