How move-out cleaning works

A move-out cleaning usually takes one workday. The number of cleaners is adjusted to the size and condition of the home: Normally 1–2 cleaners come to a standard apartment and more to larger homes, so that the assignment is completed on the same workday. The date, start time, and address are in your confirmation.

When do the cleaners arrive?

Use the time specified in the latest confirmation you received from us. If the time changes, we will send a new confirmation. The start time is when the team plans to arrive, not a promise of when the cleaning will be finished.

How long the team needs depends on factors such as the size of the home, how dirty it is, the number of windows, and whether the home has been emptied and prepared. Therefore, plan for us to need the home for the entire workday.

How do I contact my cleaner?

You will receive the contact details as soon as the cleaner confirms the assignment. We aim for confirmation two days before the cleaning. If confirmation comes later, we will send the details immediately.

How many cleaners will come?

We assemble the team according to the assignment:

• A standard apartment usually gets 1–2 cleaners.
• A larger home may get more cleaners.
• The team size may change without altering the content or fixed price of the agreement.

The most important thing is that we deliver the agreed scope, not a specific number of people. Your signed agreement describes what is included.

Do I need to be present?

No. You can meet the team leader at the start for a brief walkthrough, but you can also arrange for a key, code, or another secure access solution in advance. See Home Access: Keys, Codes, Alarms, and Pets before sharing access information.

If you are meeting the team, be at the address at the time specified in the confirmation. If you cannot meet, access must be clarified in writing before the assignment begins.

What needs to be ready before we arrive?

Remove all loose items and waste before we arrive. The property should be empty. Electricity, water, and hot water must be available throughout the cleaning. The refrigerator and freezer must be emptied and defrosted before the start.

You can find the full checklist in How to Prepare Your Home Before the Cleaner Arrives. The scope of the cleaning itself is described in What is Included in a Move-Out Cleaning?.

When the cleaning is finished

We will notify you when the assignment is completed. If you or the new owner will inspect the home on the same day, agree on how the key should be returned before the team starts. If you discover anything that is not as agreed, report it as soon as possible with photos and a short description via the customer portal.