How a move-out cleaning works

As a rough estimate, we allow up to about one hour of work per 10 m². The time required is very uncertain before work starts and may be longer. This is not a maximum or a guarantee of when the move-out cleaning will finish.

Most move-out cleanings are completed on the same working day. Set aside the whole day for the clean. The number of cleaners and the time required depend on the size and condition of the home. The date, start time, and address are in your confirmation. We do not promise a specific end time.

See Payment for the invoice and Change or cancel if you want to reschedule or cancel the clean.

When will the cleaners arrive?

Use the time stated in the latest confirmation you received from us. If the time changes, we will send a new confirmation. The start time is the time the team plans to arrive, not a promise of when the clean will be finished.

Standard start time is 09:00. Schedule at least one day between the clean and the handover, allowing time for follow-up if anything needs to be rectified.

How much time the team needs depends on factors such as the size of the home, how dirty it is, the number of windows, and whether the home is emptied and prepared. Therefore, plan for us to need the home for the entire working day.

How do I contact my cleaner?

You will receive the contact information as soon as the cleaner has confirmed the assignment. The goal is for the cleaner to confirm two days before the clean. If the cleaner confirms later, we send the information immediately.

How many cleaners will come?

We put together the team based on the assignment:

• A standard apartment usually gets 1–2 cleaners.
• A larger home may get more cleaners.
• The team size may change without changing the scope or the fixed price in the agreement.

The most important thing is that we deliver the agreed scope, not a specific number of people. Your signed agreement describes what is included.

Do I need to be present?

No. You can meet the team leader at the start for a brief walkthrough, but you can also arrange key access, a code, or another secure access solution in advance. See Access to the home: keys, codes, alarm, and pets before sharing access information.

If you are meeting the team, please be at the address at the time stated in the confirmation. If you cannot meet them, access must be clarified in writing before the assignment begins.

What needs to be ready before we arrive?

Clear away loose items and waste before we arrive. We can also clean a furnished home if you let us know in advance. We do not move furniture or other items, and clean around anything left in place. Electricity, water, and hot water must be available throughout the clean. The refrigerator and freezer must be emptied and defrosted before start.

You can find the full checklist in How to prepare your home before the cleaner arrives. The scope of the clean itself can be found in What is included in a move-out cleaning?.

Payment

You pay after the assignment is completed. You will receive a payment link by email and can choose from the payment options displayed for the booking. If you need assistance, see Help with payment. See Payment and invoice for details.

Change or cancel

You move or cancel the cleaning yourself on your booking page. The link is in the booking confirmation and in the reminder before the cleaning. It is free of charge up to 48 hours before the agreed start time, counted in working days: the deadline expires at the same time of day two working days before the cleaning date, and weekends and public holidays do not count.

After the deadline, we cannot promise rescheduling or free rescheduling. You can ask the cleaning team yourself whether a new date is possible. We do not call the cleaner on your behalf. If you agree on a date, write to us at kontakt@vaskeladden.com and wait for written approval. An approved move is invoiced only once, in accordance with the agreement. If you wish to cancel, write to us. If you cancel, or the cleaning cannot be moved, we invoice the full agreed amount. Read Change or cancel for the full rules.

When the clean is finished

We will notify you when the assignment is completed. If you or the new owner are inspecting the home on the same day, agree on how the key should be returned before the team starts. If you discover anything that is not as agreed, reply to the email from us as quickly as possible with photos, the address, and a short description. See How to report a deviation or complaint.